Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Allego’s comprehensive learning and enablement platform enhances the performance of sales teams and others by integrating learning, content, and collaboration seamlessly into a single application that aligns with everyday workflows. By utilizing Allego, teams can expedite their onboarding processes, convey the correct messaging and materials with assurance, swiftly implement content and optimal practices, engage in more frequent coaching and practice sessions, and foster improved collaboration among colleagues and headquarters. Ultimately, this platform empowers teams to reach their goals more efficiently and effectively.
Description
The VoiceOps Coaching Enablement platform unlocks the potential of call center collections and sales conversations by making coaches more efficient. It is based on the Behavior Change Cycle methodology, which helps coaches measure key behaviors, get right to the most coaching moments in each call, build trust and confidence with reps, and drive better customer interactions.
It's a win/win situation: Call center reps receive more from their coaches, companies get more out of their reps, while customers get more value for every call.
VoiceOps places data quality at the forefront of coaching enablement. The company has invested considerable expertise and resources in creating a technical data operation that provides industry-leading data quality. VoiceOps has hundreds of industry-specific data sets that can be used for model training. This combined with a human in-the-loop quality assurance process creates data quality customers can trust and value at a premium.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Bombora
Yes
Fuze
No
G-data
Yes
Google Chrome
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
InMoment
Yes
MyWiFi Networks
No
OneLogin
Yes
Outdoo AI
Yes
Integrations
Bombora
No
Fuze
Yes
G-data
No
Google Chrome
No
HubSpot CRM
No
HubSpot Customer Platform
No
InMoment
No
MyWiFi Networks
Yes
OneLogin
No
Outdoo AI
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Allego
Founded
2013
Country
United States
Website
www.allego.com
Vendor Details
Company Name
VoiceOps
Founded
2016
Country
United States
Website
voiceops.com
Product Features
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
Yes
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
Yes
Sales Coaching
Yes
Topic Tags
Yes
Topic-Based Analytics
Yes
Video Conferencing Analytics
No
Win/Loss Analysis
Yes
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
Yes
Omni-Channel
Yes
On-Screen Chats
No
Pre-configured Bot
Yes
Reusable Components
No
Sentiment Analysis
Yes
Speech Recognition
Yes
Speech Synthesis
Yes
Virtual Assistant
Yes
Learning Management Systems (LMS)
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Corporate / Business
Yes
Customizable
No
Gamification
Yes
Learner Portal
Yes
Mobile Learning
Yes
Open Source
No
SCORM Compliance
Yes
Synchronous Learning
No
Video Conferencing
No
eCommerce
Yes
eLearning Companies
Yes
Mobile Learning
Academic / Education
No
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Certification Management
Yes
Content Management
Yes
Corporate / Business
Yes
Employee Training
Yes
Engagement Monitoring
Yes
Gamification
Yes
Media Management
Yes
Skills Tracking
Yes
Social Learning
Yes
Student Portal
No
Synchronous Learning
No
Testing / Assessments
Yes
Training Companies
Yes
Video Conferencing
No
Virtual Classroom
No
eCommerce
No
Sales Analytics
Collaboration Tools
Yes
Dashboards
Yes
Forecasting Analytics
No
Ideal Customer Profile (ICP)
No
Lead Analytics
No
Pipeline Management
No
Predictive Forecasting
No
Predictive Lead Scoring
No
Sales Intelligence Reporting
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
Yes
Built-In Course Authoring
Yes
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
Yes
Onboarding
Yes
Performance Metrics
Yes
Sales Content Management
Audio / Video Recording
Yes
Audio File Management
Yes
Branded Sales Content
Yes
Centralized Sales Content Repository
Yes
Collaboration Tools
Yes
Content Recommendations
Yes
Email Management
No
Engagement Analytics
Yes
Interaction Tracking
Yes
Personalization
Yes
Sales Partner Management
Yes
Sales Training / Onboarding
Yes
Video File Management
Yes
Sales Enablement
Collaboration
Yes
Contact Management
No
Content Management
Yes
Document Management
Yes
Goals / Quota Management
No
Lead Management
No
Meeting Management
Yes
Performance Management
No
Presentation Management
Yes
Proposal Management
No
Territory Management
No
Training Management
Yes
Sales Training
Analytics / Reporting
Yes
Assessment Management
Yes
Built-in Course Authoring
Yes
Certification Management
Yes
Customizable Branding
Yes
Gamification
Yes
Learning Management
Yes
Microlearning
Yes
Onboarding
Yes
Practice Tools
Yes
Progress Tracking
Yes
Video Assessments
Yes
Training
Academic / Education
Yes
Asynchronous Learning
Yes
Blended Learning
Yes
Built-In Course Authoring
Yes
Built-in LMS
Yes
Certification Management
Yes
Corporate / Business
Yes
Learner Portal
Yes
Mobile Learning
Yes
Simulation
Yes
Synchronous Learning
No
Training Companies
Yes
eCommerce
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
Yes
Manual Dialer
No
Outbound Call Center
Yes
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
No
Campaign Management
No
Conversion Tracking
Yes
IVR / Voice Recognition
Yes
Keyword Tracking
Yes
Conversation Intelligence
AI Insights
Yes
Account Health Alerts
No
Call Analytics
Yes
Call Recording
Yes
Call Recording Cloud Storage
Yes
Call Snippets
Yes
Call Transcription
Yes
Call/Meeting Sharing
No
Sales Coaching
Yes
Topic Tags
No
Topic-Based Analytics
No
Video Conferencing Analytics
No
Win/Loss Analysis
No
Sales Coaching
Assessments
Yes
Audio / Video Conferencing
No
Built-In Course Authoring
No
Call Recording
Yes
Gamification
Yes
Goal Setting / Tracking
Yes
Learning Plans
Yes
Onboarding
Yes
Performance Metrics
Yes