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Description

Allego’s comprehensive learning and enablement platform enhances the performance of sales teams and others by integrating learning, content, and collaboration seamlessly into a single application that aligns with everyday workflows. By utilizing Allego, teams can expedite their onboarding processes, convey the correct messaging and materials with assurance, swiftly implement content and optimal practices, engage in more frequent coaching and practice sessions, and foster improved collaboration among colleagues and headquarters. Ultimately, this platform empowers teams to reach their goals more efficiently and effectively.

Description

Transform team effectiveness dramatically by utilizing live prompts that suggest the ideal responses for every customer interaction. Within every team, certain individuals consistently demonstrate greater productivity and efficiency than others. Cresta’s advanced AI technology identifies the unique strategies employed by these high achievers and provides real-time coaching to disseminate these best practices throughout the team. The outcome? A subject matter expert present at every customer interaction. Cresta's robust AI system continuously learns and refines its approach across various channels and scenarios to enhance team performance. Significantly boost compliance and overall team efficiency with immediate support and tailored coaching derived from insights from your top performers. By analyzing every conversation, Cresta monitors agent performance and reveals coaching opportunities, enabling managers to focus more on nurturing talent rather than merely reviewing transcripts. This innovative approach ensures that every team member can tap into the collective wisdom of their highest-performing colleagues.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Aircall Yes 
Bombora Yes 
Cornerstone LMS Yes 
Cornerstone Saba Yes 
Gmail Yes 
HubSpot CRM Yes 
Microsoft Outlook Yes 
Okta Yes 
PathFactory Yes 
SAP SuccessFactors Learning Yes 
Salesloft Yes 
Seismic Yes 
Skillsoft Yes 
TalentLMS Yes 
Terminus Yes 
Twilio No 

Integrations

Salesforce Yes 
Aircall No 
Bombora No 
Cornerstone LMS No 
Cornerstone Saba No 
Gmail No 
HubSpot CRM No 
Microsoft Outlook No 
Okta No 
PathFactory No 
SAP SuccessFactors Learning No 
Salesloft No 
Seismic No 
Skillsoft No 
TalentLMS No 
Terminus No 
Twilio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Allego

Founded

2013

Country

United States

Website

www.allego.com

Vendor Details

Company Name

Cresta

Founded

2017

Country

United States

Website

cresta.com

Product Features

Conversation Intelligence

AI Insights Yes 
Account Health Alerts Yes 
Call Analytics Yes 
Call Recording Yes 
Call Recording Cloud Storage Yes 
Call Snippets Yes 
Call Transcription Yes 
Call/Meeting Sharing Yes 
Sales Coaching Yes 
Topic Tags Yes 
Topic-Based Analytics Yes 
Video Conferencing Analytics No 
Win/Loss Analysis Yes 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers No 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis Yes 
Speech Recognition Yes 
Speech Synthesis Yes 
Virtual Assistant Yes 

Learning Management Systems (LMS)

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Corporate / Business Yes 
Customizable No 
Gamification Yes 
Learner Portal Yes 
Mobile Learning Yes 
Open Source No 
SCORM Compliance Yes 
Synchronous Learning No 
Video Conferencing No 
eCommerce Yes 
eLearning Companies Yes 

Mobile Learning

Academic / Education No 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Certification Management Yes 
Content Management Yes 
Corporate / Business Yes 
Employee Training Yes 
Engagement Monitoring Yes 
Gamification Yes 
Media Management Yes 
Skills Tracking Yes 
Social Learning Yes 
Student Portal No 
Synchronous Learning No 
Testing / Assessments Yes 
Training Companies Yes 
Video Conferencing No 
Virtual Classroom No 
eCommerce No 

Sales Analytics

Collaboration Tools Yes 
Dashboards Yes 
Forecasting Analytics No 
Ideal Customer Profile (ICP) No 
Lead Analytics No 
Pipeline Management No 
Predictive Forecasting No 
Predictive Lead Scoring No 
Sales Intelligence Reporting No 

Sales Coaching

Assessments Yes 
Audio / Video Conferencing Yes 
Built-In Course Authoring Yes 
Call Recording Yes 
Gamification Yes 
Goal Setting / Tracking Yes 
Learning Plans Yes 
Onboarding Yes 
Performance Metrics Yes 

Sales Content Management

Audio / Video Recording Yes 
Audio File Management Yes 
Branded Sales Content Yes 
Centralized Sales Content Repository Yes 
Collaboration Tools Yes 
Content Recommendations Yes 
Email Management No 
Engagement Analytics Yes 
Interaction Tracking Yes 
Personalization Yes 
Sales Partner Management Yes 
Sales Training / Onboarding Yes 
Video File Management Yes 

Sales Enablement

Collaboration Yes 
Contact Management No 
Content Management Yes 
Document Management Yes 
Goals / Quota Management No 
Lead Management No 
Meeting Management Yes 
Performance Management No 
Presentation Management Yes 
Proposal Management No 
Territory Management No 
Training Management Yes 

Sales Training

Analytics / Reporting Yes 
Assessment Management Yes 
Built-in Course Authoring Yes 
Certification Management Yes 
Customizable Branding Yes 
Gamification Yes 
Learning Management Yes 
Microlearning Yes 
Onboarding Yes 
Practice Tools Yes 
Progress Tracking Yes 
Video Assessments Yes 

Training

Academic / Education Yes 
Asynchronous Learning Yes 
Blended Learning Yes 
Built-In Course Authoring Yes 
Built-in LMS Yes 
Certification Management Yes 
Corporate / Business Yes 
Learner Portal Yes 
Mobile Learning Yes 
Simulation Yes 
Synchronous Learning No 
Training Companies Yes 
eCommerce Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversation Intelligence

AI Insights No 
Account Health Alerts No 
Call Analytics No 
Call Recording No 
Call Recording Cloud Storage No 
Call Snippets No 
Call Transcription No 
Call/Meeting Sharing No 
Sales Coaching No 
Topic Tags No 
Topic-Based Analytics No 
Video Conferencing Analytics No 
Win/Loss Analysis No 

Natural Language Generation

Business Intelligence No 
CRM Data Analysis and Reports No 
Chatbot No 
Email Marketing No 
Financial Reporting No 
Multiple Language Support No 
SEO No 
Web Content No 

Sales Coaching

Assessments No 
Audio / Video Conferencing No 
Built-In Course Authoring No 
Call Recording No 
Gamification No 
Goal Setting / Tracking No 
Learning Plans No 
Onboarding No 
Performance Metrics No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Alternatives

Alternatives