Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Effortlessly oversee individual, mass, and automated chat interactions across various platforms. In just the past day, a staggering 141 billion messages have been exchanged globally through social messaging applications, online chat interfaces, and SMS. As time progresses, consumers are increasingly inclined to expect businesses to provide instant messaging options for engagement. Whether through an automated chatbot, mass notifications, or personal dialogues with your team, Alive5 ensures a captivating and user-friendly messaging environment for your audience. This messaging platform empowers your team to communicate seamlessly via text and chat from both their laptops and smartphones.
» Handle either a single primary phone number or various direct lines.
» Dispatch individual messages or bulk texts to a collection of contacts.
» Works well with both toll-free and local phone numbers.
» Tailor responses to each visitor’s feedback.
» More efficient than traditional forms for generating leads.
» Easily transfer requests to your human representatives for further assistance.
Description
Engage with your clients and manage their inquiries instantaneously through a live chat feature. Effortlessly combine live chat functionality with support requests and issues within Jira. Communicate directly with your clients via Jira Service Management tickets. By utilizing a chat widget on your customer portal or website, you can interact with customers in real-time and effortlessly convert these discussions into Service Management requests and comments. The messages from customers are recorded as comments in the Service Management requests. Clients can view your public comments as messages in the chat, which fosters a smooth integration between dialogues and issues. Receive live updates on the Service Management request queues that reflect issues generated from chat interactions. Support agents can choose when they appear online, allowing customers to know when you are available for a chat. Additionally, keep track of request queues and your team’s availability through our Jira chat tool, ensuring effective communication and support for your customers. This functionality not only enhances customer experience but also streamlines support operations.
API Access
Has API
No
API Access
Has API
No
Integrations
Jira Service Management
No
RadiantOne
No
Pricing Details
$50 per month
Free Trial
No
Free Version
No
Pricing Details
$10 one-time payment
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Alive Technologies
Founded
2005
Country
United States
Website
www.alive5.com
Vendor Details
Company Name
Appfire
Founded
2005
Country
United States
Website
appfire.com/products/chat-for-jira-service-management
Product Features
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Live Chat
Canned Responses
No
Customizable Branding
No
Geo Targeting
No
Offline Form
Yes
Proactive Chat
No
Screen Sharing
No
Third Party Integration
No
Transfers / Routing
No
Website Visitor Tracking
No