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Description
Alinity is a modern, cloud-based regulatory management system purpose-built to meet the unique needs of professional regulators. It provides a secure, centralized platform that streamlines every aspect of the regulatory lifecycle—including registration and renewal, complaints and discipline, continuing competence, quality assurance, exam management, and more.
Alinity enables regulators to efficiently manage registrant data through intuitive, configurable workflows. The registration module supports online applications, document uploads, fee payments, approvals, and ongoing updates. Renewals are automated with configurable validation rules and logic that adjust based on license type, declarations, or continuing competence activities.
The complaints and discipline module ensures due process with clearly structured workflows for intake, investigation, committee review, and resolution. Track deadlines, document submissions, and outcomes with complete transparency. Continuing competence tools allow registrants to submit learning plans, reflect on goals, complete self-assessments, and undergo peer or audit reviews. All activities are tracked and reportable for compliance monitoring.
Alinity includes dedicated portals for registrants, staff, committee members, employers, and the public—each customized for the user’s role and access level. The system supports secure communication, real-time status tracking, and document sharing, reducing manual follow-up and increasing registrant engagement.
Built-in payment processing with online receipts, refunds, and reporting ensures financial transactions are seamless and secure. Audit trails, automated notifications, and real-time dashboards give staff the tools they need to operate efficiently and confidently. Check it out!
Description
The isoTracker Complaints Management system is a cloud-based solution designed to efficiently record and handle customer complaints. This comprehensive tool empowers administrators to designate team members responsible for investigating and pinpointing the underlying causes of complaints. Additionally, isoTracker Complaints Management offers users the capability to analyze past complaints and uncover trends, facilitating the development of proactive measures to prevent future issues. By streamlining the complaints process, this solution enhances customer satisfaction and organizational responsiveness.
API Access
Has API
No
API Access
Has API
No
Integrations
D2L Brightspace
Yes
Moodle
Yes
SCORM Cloud
Yes
Yardstick Measure
Yes
Integrations
D2L Brightspace
No
Moodle
No
SCORM Cloud
No
Yardstick Measure
No
Pricing Details
The pricing is estimated per regulator based on the complexity of their requirements.
There is a combination of a cost to complete the implementation project as well as a subscription.
There is a combination of a cost to complete the implementation project as well as a subscription.
Free Trial
No
Free Version
No
Pricing Details
$17 USD/month/user
Pricing is based on number of users and modules. Discounts are available for multiple modules and periods greater than 1 month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Softworks Group
Founded
1990
Country
Canada
Website
www.alinity.ca
Vendor Details
Company Name
isoTracker Solutions Ltd
Founded
2004
Country
United Kingdom
Website
www.isotracker.com
Product Features
Association Management
Chapter Management
No
Committee Management
Yes
Dues Management
Yes
Election Management
Yes
Email Marketing
Yes
Event Management
No
Financial Management
Yes
Fundraising Management
No
Jobs Board
No
Member Communities
No
Member Directory
Yes
Member Portal
Yes
Membership Management
Yes
Website Management
No
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
Yes
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
No
Social Media Monitoring
No
Survey Management
No
