Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Explore. Evaluate. Enhance.
Leverage Align AI's user-friendly semantic search to seamlessly navigate through conversational data; simply enter 'show me conversations where...' and allow our system to handle the rest.
Introducing Columbus, your savvy data assistant. Columbus examines conversations, identifies significant patterns, and suggests which discussions warrant your focus.
Equipped with these valuable insights, you can implement data-driven strategies to boost user interaction and create a more intelligent and adaptable AI product.
Columbus not only informs you of current trends but also provides recommendations for improvement, ensuring continuous growth and development. With Columbus by your side, transforming data into actionable insights becomes a smooth and efficient process.
Description
LiveVox, a next-generation contact centre platform, powers more than 14 million interactions annually. LiveVox seamlessly integrates CRM, omnichannel, and WFO capabilities to provide exceptional customer service and agent experience. We also reduce compliance risk. Our reliable and easy-to-use technology allows for effective engagement strategies across all communication channels to improve performance in your contact centre. Our proven security and risk mitigation tools allow clients to maximize their potential in a constantly changing business environment. LiveVox has 20 years of experience in cloud contact centers. More than 500 of our global employees are based in San Francisco. There are also offices in Atlanta, Columbus, Denver, New York City, St. Louis, Medellin, Colombia, and Bangalore, India.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Amazon S3
Yes
CommunityWFM
No
Google Cloud BigQuery
Yes
Google Cloud Platform
Yes
MySQL
Yes
Oreka TR
No
PostgreSQL
Yes
Sedric AI
No
Solutions by Text
No
SpeechIQ
No
Integrations
Amazon S3
No
CommunityWFM
Yes
Google Cloud BigQuery
No
Google Cloud Platform
No
MySQL
No
Oreka TR
Yes
PostgreSQL
No
Sedric AI
Yes
Solutions by Text
Yes
SpeechIQ
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Coxwave
Founded
2023
Country
United States
Website
tryalign.ai/
Vendor Details
Company Name
LiveVox
Founded
2000
Country
United States
Website
www.livevox.com
Product Features
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
Yes
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
No
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Debt Collection
Agency Management
No
Auto Dialer
Yes
Automated Notices
Yes
Callback Scheduling
Yes
Client Management
Yes
Commission Management
No
Compliance Management
Yes
Contact Management
Yes
Credit Bureau Reporting
No
In-House Collections
No
Payment Plans
Yes
Transaction Management
Yes
Predictive Dialer
Call Monitoring
Yes
Call Recording
Yes
Call Results
Yes
Call Transfer
Yes
Callback Scheduling
Yes
Campaign Specific Caller ID
Yes
Contact Management
Yes
FCC Compliance
Yes
FTC Compliance
Yes
Lead Capture
No
Lead Management
Yes