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Description
Alida provides comprehensive feedback and in-depth insights from your customers, enabling you to make informed decisions collaboratively rather than unilaterally. As the sole global platform for Customer Experience Management and insights, Alida empowers brands to gather and utilize extensive feedback alongside profound insights. This approach ensures that you deliver an exceptional customer experience backed by actionable intelligence. By leveraging Alida, some of the world’s leading brands gain a significant edge in the market. Our services eliminate the uncertainty associated with crucial decision-making by prioritizing the voices of both your customers and employees. This method is essential for minimizing customer attrition, fostering meaningful interactions, and identifying fresh market opportunities. We are dedicated to stepping outside our comfort zone and embracing innovative strategies, provided we are confident that they align with our core values. This commitment to the unexpected not only sets us apart but also cultivates an environment ripe for growth and success.
Description
UXPressia is an all-in-one online solution for understanding customer, user, buyer, and employee experience, engaging teams, and driving successful digital transformation.
Visualize your customer journeys, create personas, and impact maps, analyze touchpoints in multi-channel interactions, and invite teammates to collaborate with you in real-time. Identify relations between your mapping initiatives, and set up a team library for the team to store and reuse components and files to achieve consistency across all projects.
Export designer-quality maps and personas and present them right from your browser online.
Use one of 120+ ready-to-go templates for 10+ industries to start working on your project in no time.
Training video & demo sessions on request | Help Center | Free guide and other materials, live events on personas and journey mapping | Support | Per-contributor price (Viewers are free of charge).
API Access
Has API
No
API Access
Has API
No
Integrations
Google Analytics
Yes
Adobe Marketo Engage
Yes
Airtable
No
Alchemer
Yes
CSS Predictive Intelligence
Yes
Coda
No
Figma
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Intercom
Yes
Integrations
Google Analytics
Yes
Adobe Marketo Engage
No
Airtable
Yes
Alchemer
No
CSS Predictive Intelligence
No
Coda
Yes
Figma
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Intercom
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$13.30 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alida
Founded
2000
Country
Canada
Website
www.alida.com
Vendor Details
Company Name
UXPressia
Founded
2015
Country
United States
Website
uxpressia.com/
Product Features
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Experience Management
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Features
Customer Experience
Action Management
Yes
Analytics
No
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Journey Mapping Tools
Action Management
Yes
Attribution Modeling
No
Behavioral Analytics
No
Collaboration
Yes
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
No
Surveys & Feedback
No
Templates
Yes
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
Yes
Health Score
Yes
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Experience Management
Action Management
Yes
Analytics
No
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
No
Knowledge Management
Yes
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Product Analytics
Attribution
No
Automatic Data Capture
No
Churn Reporting
No
Customer Feedback Collection
Yes
Customer Guidance
No
Customer Journey Analytics
Yes
Data Export
No
Data History Retention
No
Data Labeling
No
Product Engagement Scoring
No
Real-Time Data Analysis
No
Touchpoint Analytics
Yes
User Segmentation
Yes
UX
Animation
No
For Mobile
No
For Websites
No
Heatmaps
No
Prototyping
Yes
Screen Activity Recording
No
Unmoderated Testing
No
Usability Testing
No
User Journeys
Yes
User Research
Yes
