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ease
features
design
support

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Description

The Enhanced Edition for E-Commerce, tailored specifically for the industry, focuses on creating advanced search services that enhance performance, efficiency, and accuracy within the e-commerce sector. By leveraging the specialized knowledge graphs developed by Alibaba DAMO Academy, OpenSearch is positioned to provide intelligent search solutions that cater to unique industry requirements. Given the diverse nature of multimedia data, users often employ various expressions when conducting searches, which necessitates the use of natural language processing (NLP) technology to promote a deeper semantic comprehension. Additionally, effective sorting demands high efficiency across multiple dimensions. OpenSearch employs multimodal search technology that accommodates various modalities, including language, speech, text, and images, thereby improving the retrieval of desired search outcomes. This innovative approach ensures that users can find relevant information seamlessly, enhancing their overall experience.

Description

Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Alibaba Cloud Yes 
Genesys Cloud CX No 
NTT Cloud Communications No 
Netdata Yes 
NiCE Workforce Management (WFM) No 
Salesforce No 
TCS BaNCS No 
Zendesk No 

Integrations

Alibaba Cloud No 
Genesys Cloud CX Yes 
NTT Cloud Communications Yes 
Netdata No 
NiCE Workforce Management (WFM) Yes 
Salesforce Yes 
TCS BaNCS Yes 
Zendesk Yes 

Pricing Details

$27,952.53 per year
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alibaba Cloud

Founded

2008

Country

China

Website

www.alibabacloud.com/es/product/opensearch

Vendor Details

Company Name

Inbenta

Founded

2005

Country

United States

Website

www.inbenta.com/en/products/search/

Product Features

Alternatives

Alternatives