Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The Enhanced Edition for E-Commerce, tailored specifically for the industry, focuses on creating advanced search services that enhance performance, efficiency, and accuracy within the e-commerce sector. By leveraging the specialized knowledge graphs developed by Alibaba DAMO Academy, OpenSearch is positioned to provide intelligent search solutions that cater to unique industry requirements. Given the diverse nature of multimedia data, users often employ various expressions when conducting searches, which necessitates the use of natural language processing (NLP) technology to promote a deeper semantic comprehension. Additionally, effective sorting demands high efficiency across multiple dimensions. OpenSearch employs multimodal search technology that accommodates various modalities, including language, speech, text, and images, thereby improving the retrieval of desired search outcomes. This innovative approach ensures that users can find relevant information seamlessly, enhancing their overall experience.
Description
Achieve greater precision in results with the Inbenta Semantic Search Engine, which comprehends the intent behind customer inquiries. As the most commonly utilized self-service feature, found on 85% of websites, the capability to present the most pertinent information can significantly impact the quality of the customer experience on your site. Inbenta Search aggregates information from various customer relationship management platforms like Salesforce.com and Zendesk, as well as other specified online sources. By leveraging Inbenta's Symbolic AI and Natural Language Processing technologies, this advanced semantic search system effectively interprets user questions, swiftly provides the best answers, and helps lower your support expenses. Furthermore, adopting Inbenta's Symbolic AI technology eliminates the need for extensive data training, allowing for rapid deployment and immediate advantages from the Inbenta Search engine. This means that businesses can enhance customer satisfaction while also streamlining their operational costs efficiently.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Alibaba Cloud
Yes
Genesys Cloud CX
No
NTT Cloud Communications
No
Netdata
Yes
NiCE Workforce Management (WFM)
No
Salesforce
No
TCS BaNCS
No
Zendesk
No
Integrations
Alibaba Cloud
No
Genesys Cloud CX
Yes
NTT Cloud Communications
Yes
Netdata
No
NiCE Workforce Management (WFM)
Yes
Salesforce
Yes
TCS BaNCS
Yes
Zendesk
Yes
Pricing Details
$27,952.53 per year
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Alibaba Cloud
Founded
2008
Country
China
Website
www.alibabacloud.com/es/product/opensearch
Vendor Details
Company Name
Inbenta
Founded
2005
Country
United States
Website
www.inbenta.com/en/products/search/