Average Ratings 0 Ratings
Average Ratings 166 Ratings
Description
Alhena AI is an advanced AI-powered platform designed to boost both customer service and sales for eCommerce businesses. It provides an AI-driven shopping assistant that offers personalized recommendations and automates key customer support tasks like returns, tracking, and FAQ responses. The platform integrates easily with popular eCommerce platforms such as Shopify and WooCommerce, and uses AI to analyze customer data and improve the accuracy and effectiveness of responses. Alhena AI helps businesses reduce costs, improve efficiency, and drive conversions while maintaining consistent, human-like interactions across all customer touchpoints.
Description
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Freshdesk
Yes
Gladly
Yes
Gorgias
Yes
Intercom
Yes
Kustomer
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Confluence
Yes
Dialpad Connect
No
Integrations
Freshdesk
Yes
Gladly
Yes
Gorgias
Yes
Intercom
Yes
Kustomer
Yes
Salesforce
Yes
Slack
Yes
Zendesk
Yes
Confluence
No
Dialpad Connect
Yes
Pricing Details
$199/month
Free
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
1 AI profile
Basic AI-only support
Manual-only training frequency
Pro
$199.00
200 Conversations Per Month
Advanced package for growing teams, with extended conversation limits, analytics, integrations, and email support. Billed Annually
Up to 50,000 SKUs/URLs
5 AI profiles
Advanced analytics
AI & email support
Automated weekly training
Review management (Trustpilot, Yotpo)
Social integrations (Instagram, Facebook, WhatsApp)
API agents
Enterprise (Custom)
Contact Us
Per Year
Tailored for large organizations requiring unlimited scale, dedicated support, and custom integrations. Includes everything in Pro and Plus. It's a custom pricing for large teams to best fit your needs. Contact Sales to learn more.
Unlimited conversations
50,000+ SKUs or URLs
Unlimited AI profiles
Dedicated CSM & onboarding
Automated daily training
Dedicated channel with Alhena team support
Data export
Custom integrations
25 Conversations Per Month
Get started with Alhena’s core AI-driven conversation capabilities at no cost; includes basic AI-only support.
1 AI profile
Basic AI-only support
Manual-only training frequency
Pro
$199.00
200 Conversations Per Month
Advanced package for growing teams, with extended conversation limits, analytics, integrations, and email support. Billed Annually
Up to 50,000 SKUs/URLs
5 AI profiles
Advanced analytics
AI & email support
Automated weekly training
Review management (Trustpilot, Yotpo)
Social integrations (Instagram, Facebook, WhatsApp)
API agents
Enterprise (Custom)
Contact Us
Per Year
Tailored for large organizations requiring unlimited scale, dedicated support, and custom integrations. Includes everything in Pro and Plus. It's a custom pricing for large teams to best fit your needs. Contact Sales to learn more.
Unlimited conversations
50,000+ SKUs or URLs
Unlimited AI profiles
Dedicated CSM & onboarding
Automated daily training
Dedicated channel with Alhena team support
Data export
Custom integrations
Free Trial
Yes
Free Version
No
Pricing Details
Please visit our website to learn more.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alhena.ai
Founded
2022
Country
United States
Website
alhena.ai/
Vendor Details
Company Name
Forethought
Founded
2018
Country
United States
Website
www.forethought.ai/
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Conversational AI
Code-free Development
No
Contextual Guidance
No
For Developers
No
Intent Recognition
No
Multi-Languages
No
Omni-Channel
No
On-Screen Chats
No
Pre-configured Bot
No
Reusable Components
No
Sentiment Analysis
No
Speech Recognition
No
Speech Synthesis
No
Virtual Assistant
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
Product Features
Chatbot
Call to Action
No
Context and Coherence
No
Human Takeover
No
Inline Media / Videos
No
Machine Learning
No
Natural Language Processing
No
Payment Integration
No
Prediction
No
Ready-made Templates
No
Reporting / Analytics
No
Sentiment Analysis
No
Social Media Integration
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Customer Success
Account Alerts
No
Account Management
No
Communication Management
No
Customer Engagement
No
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
No
Win / Loss Analysis
No
ITSM
Asset Tracking
No
Availability Management
No
Change Management
No
Configuration Management
No
Contract/License Management
No
Dashboard
No
Incident Management
No
Problem Management
No
Project Management
No
Release & Deployment Management
No
Self Service Portal
No
