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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ideal for small to medium-sized enterprises, this system allows you to efficiently oversee your sales, inventory, expenses, and purchases. It includes a point of sale (POS) feature for cash and credit transactions, as well as gift card processing and comprehensive sales reports. You can manage purchasing, create purchase orders, handle returns, and set pricing strategies. Additionally, it offers inventory controls, stock issuance, and receiving capabilities for various branches. The solution provides profit and loss tracking for multiple locations and facilitates customer management, SMS notifications, and gift card issuance. Supplier management and purchasing functions, including purchase order emails, are also included. You can define new expense categories and keep track of expenses with ease. Each module comes with in-depth and extensive reporting options to help you make informed decisions. Overall, this platform streamlines business operations and enhances overall efficiency.

Description

Our RMA software is designed to assist small and medium-sized enterprises in managing product returns effectively while prioritizing customer satisfaction. With it, you can monitor returns, access customers' service histories with ease, and gain valuable insights into the reasons behind product returns as well as your team's performance metrics. This all-in-one system consolidates returns tracking, parts requests, testing, reporting, customer information, and more, providing you with a comprehensive view of your returns operations. You will have immediate access to the current status of your return processes, ensuring that both you and your customers remain up-to-date. As your team completes tasks, returns seamlessly progress to the next phase, keeping customers informed at every step. The clarity of the return process is maintained for everyone involved. Furthermore, you can generate detailed reports on testing, cases, returns, parts requests, shipping, and user activity, among other aspects. By filtering data according to specific parameters like date ranges and product categories, you can extract precisely the information you require for informed decision-making. Additionally, this software enhances operational efficiency, ultimately leading to improved customer experiences and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Zendesk No 

Integrations

Zendesk Yes 

Pricing Details

$9 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$29.50 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Alfa Cybernetics

Founded

2017

Country

United States

Website

alfacybernetics.com/inventory-software-for-small-business/

Vendor Details

Company Name

SupportSync

Founded

2015

Country

United States

Website

www.supportsync.com

Product Features

Inventory Management

Alerts/Notifications No 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management No 
Mobile Access No 
Multi-Channel Management No 
Product Identification No 
Reorder Management No 
Reporting/Analytics No 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management No 

Pharmacy

Automatic Refills No 
Barcode Generation Yes 
Claims Management No 
Compounding No 
E-Prescribing No 
Electronic Signature No 
Forms Management No 
Insurance Processing No 
Inventory Management Yes 
Multi-Store Management No 
Online Refills No 
Pill Database No 
Pill Imaging No 
Point of Sale (POS) Yes 
Prescription Processing No 
Rx Image Scanning No 
Signature Capture No 

Restaurant Management

Billing & Invoicing Yes 
Built-in Accounting No 
Employee Management No 
Food Costing No 
Inventory Management Yes 
Kitchen Management No 
Menu Management No 
Payroll Management No 
Point of Sale (POS) Yes 
Reporting/Analytics No 
Reservations Management No 
Sales Tracking No 
Table Management No 
Wait List Management No 
Waitstaff Management No 

Retail POS Systems

Barcode Scanning Yes 
Commission Management No 
Discount Management Yes 
Gift Card Management Yes 
Inventory Management Yes 
Loyalty Program Support Yes 
Pricing Management No 
Returns Tracking No 
Sales Tracking No 
Touch Screen No 
eCommerce Yes 

Supply Chain Management

Demand Planning No 
Electronic Data Interchange No 
Import / Export Management No 
Inventory Management Yes 
Order Fulfillment No 
Order Management Yes 
Sales & Operations Planning No 
Shipping Management No 
Supplier Management No 
Transportation Management No 
Warehouse Management No 

Product Features

Customer Service

Alerts / Escalation Yes 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base Yes 
Live Chat No 
Performance Metrics Yes 
Queue Management No 
Self Service Portal Yes 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Inventory Management

Alerts/Notifications Yes 
Barcoding / RFID Yes 
Forecasting No 
Inventory Optimization No 
Kitting No 
Manufacturing Inventory Management Yes 
Mobile Access Yes 
Multi-Channel Management Yes 
Product Identification Yes 
Reorder Management No 
Reporting/Analytics Yes 
Retail Inventory Management Yes 
Supplier Management No 
Warehouse Management Yes 

Retail Management

CRM Yes 
Commission Management Yes 
Email Marketing Yes 
Employee Management Yes 
Loyalty Program Yes 
Mail Order Yes 
Merchandise Management Yes 
Multi-Location Yes 
Order Management Yes 
Purchase Order Management Yes 
Reporting/Analytics Yes 
Returns Management Yes 
eCommerce No 

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