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support

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Description

AlertEnterprise offers an integrated platform that combines cyber-physical security by bridging the gaps between IT, OT, and physical security systems, aimed at preventing, detecting, and mitigating risks. Our solution dismantles security silos, providing a comprehensive perspective on threats and vulnerabilities while simultaneously improving workforce safety, safeguarding data privacy, and enhancing user experience. As the sole SaaS provider capable of seamlessly connecting physical security with IT, OT, and HR systems, we enable organizations to empower their workforce and achieve unprecedented operational efficiency through a zero-trust cyber-physical platform focused on identity, access governance, and security measures. What's more, there's no coding necessary to utilize our features. For compliance professionals or those involved in investigations, our platform replaces cumbersome logs and manual audits with self-service options, pre-defined checks, structured workflows, and more. Facility owners will also benefit by having the ability to generate reports, monitor mandatory training, and access an automatic audit trail at any time they require it, ensuring a streamlined management process. This comprehensive approach not only facilitates better security practices but also fosters a more agile organizational environment.

Description

Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration. This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Cisco Webex No 
Facebook No 
Gmail No 
Google Analytics No 
Google Calendar No 
Google Hangouts No 
Microsoft 365 No 
Microsoft Outlook No 
Postmark No 
Salesforce No 
Twilio No 
Zoom No 

Integrations

Cisco Webex Yes 
Facebook Yes 
Gmail Yes 
Google Analytics Yes 
Google Calendar Yes 
Google Hangouts Yes 
Microsoft 365 Yes 
Microsoft Outlook Yes 
Postmark Yes 
Salesforce Yes 
Twilio Yes 
Zoom Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App Yes 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

AlertEnterprise

Founded

2007

Country

United States

Website

www.alertenterprise.com

Vendor Details

Company Name

Coconut Software Corporation

Founded

2007

Country

Canada

Website

www.coconutsoftware.com

Product Features

Physical Security

Checkpoint Tracking No 
Customer Management No 
Data Collection No 
Event Management No 
Incident Management No 
Investigation Management No 
Multiple Alarm Queues No 

Vaccine Management

Adverse Reaction Reporting No 
Alerts / Notifications No 
Appointment Reminders No 
Billing No 
Communication Tools No 
Dose Tracking No 
For Governments No 
Immunization Proof No 
Inventory Management No 
Predictive Analytics No 
Scheduling No 
Virtual Waiting Room No 

Visitor Management

Alerts/Notifications Yes 
Badge Management Yes 
Document Management Yes 
ID Scan No 
Pre-Registration No 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List No 

Product Features

Appointment Scheduling

Appointment Reminders Yes 
Automated Scheduling Yes 
Calendar Sync Yes 
Client Database Yes 
Group Scheduling Yes 
Mobile Access Yes 
Multi-Location Yes 
Online Booking Yes 
Online Payments Yes 
Recurring Appointments Yes 
Room Booking Management Yes 

Customer Experience

Action Management No 
Analytics Yes 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis Yes 

Visitor Management

Alerts/Notifications Yes 
Badge Management No 
Document Management No 
ID Scan No 
Pre-Registration Yes 
Registration Management Yes 
Self Check-in Yes 
Visitor Tracking Yes 
Watch List Yes 

Alternatives

Alternatives

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