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Average Ratings 0 Ratings

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features
design
support

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Description

Streamline Incident Notification Management. Alert Catcher enables the integration and automation of alerts originating from essential systems like SIEM and EMS, allowing for personalized customization of all notifications and alerts based on user preferences. Escalation processes facilitate the creation of tickets in Jira Service Desk, making it particularly beneficial for the Information Security Management department as well as for those managing the Jira platform and handling applications from external information systems. This solution is also advantageous for IT and software development teams, providing a custom endpoint for incident creation and updates, along with tailored restrictions to enhance incident management. Users can organize incidents based on specific rules and identify problems efficiently, while connection types support third-party system integrations and bi-directional communication. Additionally, Alert Catcher introduces a new entity—connection—to help identify requests from external systems, further enhancing the platform's capabilities. Ultimately, this system promotes a more efficient workflow and better incident management practices across various departments.

Description

Generating reports can be a tedious process, so we aim to assist you with our innovative tools to accelerate your journey toward meaningful insights. Our platform enables the creation of tailored dashboards, charts, and reports specifically for JIRA and Jira Service Management, whether you are using Cloud or Server deployments. With an intuitive drag-and-drop interface, you can effortlessly transform data into actionable business insights. We offer solutions designed for Atlassian’s development tools that equip teams with the capability to easily derive valuable insights. The Charts and Reports for Jira Service Management tool serves as a straightforward yet powerful resource for crafting custom dashboards, which can be conveniently shared with Jira Service Desk customers, ensuring effective communication of key metrics and performance indicators. By simplifying the reporting process, we empower teams to focus on what truly matters—making informed decisions that drive success.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Jira No 
Jira Service Management No 

Integrations

Jira Yes 
Jira Service Management Yes 

Pricing Details

$10 per user, one-time payment
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Softlist

Founded

2004

Country

Poland

Website

alertcatcher.com

Vendor Details

Company Name

VIEW26

Founded

2015

Country

Germany

Website

www.view26.com

Product Features

Incident Management

Audit Trail No 
Corrective Actions (CAPA) No 
Disaster Recovery No 
IT Incident Management No 
Incident Reporting Yes 
OSHA Compliance No 
Root-Cause Diagnosis No 
Safety Management No 
Task Management No 
Ticket Management No 

IT Alerting

Alert Noise Reduction No 
Alert Routing No 
Dynamic Notifications No 
Enriched Incident Context No 
Escalation Policies No 
Incident History Audit No 
Multi-User Alerting No 
Multiple Alert Types No 
On-Call Management No 
Rich HTML Email Notifications No 

Product Features

Business Intelligence

Ad Hoc Reports Yes 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard Yes 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics Yes 
Profitability Analysis No 
Strategic Planning Yes 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

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