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Average Ratings 4 Ratings

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features
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support

Description

As governments increasingly implement public-warning systems to inform citizens during critical situations, mobile phones serve as an optimal tool for dissemination. Enghouse Networks presents the Alert Broadcast Centre (ABC) as their solution for effective wireless public alerting, which facilitates the geo-targeted and widespread distribution of emergency notifications to mobile users through various channels, including Cell Broadcast, SMS, Push Notifications, MMS, and USSD. Furthermore, it supports all standard interfaces that enable authorities to launch alert campaigns, such as CAP, CMAS, and WPAS, while easily integrating additional options as needed. Depending on the chosen architecture for a country's alerting framework, the Alert Broadcast Centre can be provided either as a centralized solution for the national authority or as a service for operators of public wireless networks, aiding them in fulfilling their legal obligations for both national and local alerts. In addition to emergency alerts, the Alert Broadcast Centre is capable of managing the configuration and scheduling of commercial messaging campaigns, making it a versatile tool for various communication needs. This adaptability ensures that organizations can leverage the system for both safety and marketing purposes.

Description

ICTBroadcast is unified communications software for call centers, telemarketers, contact centers and ITSP's to offer hosted services to their customers with multi tenant and whitelabel support, ICTBroadcast is autodialer, predictive dialer, and power dialer software solution feature inbound IVR, IVR Studio, press 1 campaign, complete call center, AMD, HLR, DNC, survey, appointment, and WEBRTC also supporting Voice, SMS, Email and Fax broadcasting. Suitable for small business owners, entrepreneurs, and Service Providers. It enables service providers to offer a wide range of telemarketing and contact center-related services. It can be scaled to blast thousands of simultaneous calls and it fits most voice broadcasting and call center scenarios with effective and efficient communications management. ICT Innovations is open source based solution provider focused to provide creative business solutions to Internet Telephony Service Providers to find new ways to generate their revenue by offering innovative services

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Asterisk No 
FreePBX No 
FusionPBX No 
ICTCRM No 
ICTContact No 

Integrations

Asterisk Yes 
FreePBX Yes 
FusionPBX Yes 
ICTCRM Yes 
ICTContact Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

$299
ICTBroadcast Enterprise Edition 50 channels / prices are now $499/one time payment
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux Yes 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Enghouse Networks

Founded

1984

Country

Canada

Website

enghousenetworks.com

Vendor Details

Company Name

ICT Innovations

Founded

2006

Country

Pakistan

Website

www.ictbroadcast.com

Product Features

Emergency Notification

Contact Management No 
Geo Targeting Yes 
Mass Notifications Yes 
Scenario Planning Yes 
Templates Yes 
Two-Way Communication No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging Yes 
Call Recording Yes 
Call Scripting Yes 
Campaign Management Yes 
Database No 
Escalation Management No 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer Yes 
Outbound Call Center Yes 
Predictive Dialer Yes 
Progressive Dialer Yes 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Predictive Dialer

Call Monitoring Yes 
Call Recording Yes 
Call Results Yes 
Call Transfer Yes 
Callback Scheduling Yes 
Campaign Specific Caller ID Yes 
Contact Management Yes 
FCC Compliance Yes 
FTC Compliance Yes 
Lead Capture Yes 
Lead Management Yes 

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