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Description
A digital BSS platform that includes convergent billing, billing, digital CRM, partner management, and many other modules. This allows for rapid delivery, monetization, management of the most recent communications services, and allows for rapid delivery. Alepo Digital Business Support System includes a CRM that digitizes customer experience and improves retention. It automates workflows, streamlining support and sales. Alepo's device-responsive, omnichannel self-care system with AI chatbot integrations allows customers to get instant support 24x7x365. This empowers customers to choose their preferred platform while reducing the burden on CSRs. Alepo's central product catalog allows operators to quickly launch new offerings in response a changing market demand.
Description
HERO is an entirely customizable application designed to offer a premier connectivity solution, ensuring exceptional experiences for your customers. You can launch a fully branded and tailored digital app that integrates seamlessly with your current infrastructure. This platform enables you to support customers throughout every stage of their service journey, encompassing onboarding, eKYC, payment processing, subscription management, and in-app eSIM activation. With the HERO mobile app, customers gain a comprehensive view of their services, accessible anytime and from anywhere. Additionally, you can create detailed data analytics on user profiles and service usage across digital platforms, networks, and third-party services. A fully branded web portal enhances this experience by offering engaging self-care and marketplace functionalities for a cohesive omnichannel interaction. The in-app eSIM activation simplifies the mobile service setup process for your customers, requiring just a single tap. HERO encompasses eSIM provisioning, extensive customer analytics, thorough service monitoring, and all the essential tools needed to manage the entire customer lifecycle effectively, ensuring that you meet every customer need with ease. This all-in-one solution positions your business for success in the competitive connectivity landscape.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
Casa Systems
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Alepo Technologies
Founded
2004
Country
United States
Website
www.alepo.com/products-services/digital-business-support-system-bss/
Vendor Details
Company Name
Mobilise
Founded
2011
Country
United Kingdom
Website
www.mobiliseglobal.com
Product Features
Billing and Provisioning
Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP