Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Full-stack convergent BSS for MVNOs, ISPs, FTTx, and emerging MNOs
Alepo Digital BSS is a convergent, TM Forum Open API-compliant business support system for telecom operators that need operational speed without the overhead of a Tier-1 platform.
The platform covers the full BSS stack in one pre-integrated system: CRM, convergent billing (postpaid, prepaid, hybrid, B2B2X), online charging (OCS), product catalog, order management, self-care, provisioning, trouble ticketing, voucher management, partner/affiliate management, loyalty, and analytics. No stitching together point solutions.
Description
Csmart Digital Self-Care provides telecom operators and service providers with a comprehensive, fully branded omnichannel self-service portal and mobile application. This innovative solution allows customers to effortlessly manage their plans, monitor their usage, pay their bills, submit and follow up on support tickets, and resolve common issues instantly. Powered by cloud-native design and TM Forum Open APIs, it boasts an intuitive user interface, AI-driven chatbots for immediate assistance, and tailored offers for users.
Notable features include:
A cohesive experience across mobile applications, websites, and call centers
Transparency in usage and billing in real-time
AI-enhanced chat and support for swift issue resolution
A self-help knowledge base accompanied by guided diagnostics
Dynamic personalization that includes cross-selling and upselling opportunities
With its secure, scalable multi-tenant capabilities and real-time analytical insights, the platform effectively lowers support costs, enhances user satisfaction, and increases user engagement—all while strengthening brand loyalty and improving customer retention. This approach not only simplifies customer interactions but also fosters a more connected relationship between service providers and their clients.
API Access
Has API
No
API Access
Has API
No
Integrations
Casa Systems
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
Custom
Custom
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Alepo Technologies
Founded
2004
Country
United States
Website
alepo.com/solutions/digital-bss/
Vendor Details
Company Name
Covalense Digital Solutions
Founded
2006
Country
India
Website
covalensedigital.com/products/digital-self-care-platform-telecom-enterprise
Product Features
Billing and Provisioning
Billing & Invoicing
Yes
Carrier Access Billing
No
Contract Management
No
Customer Accounts
No
Customizable Billing
No
Flexible Rate Tables
No
Internet
No
Order Management
Yes
Post-Paid Systems
No
Pre-Paid Systems
No
Provisioning
No
Rating
No
Self Service Portal
No
Service Order System
No
VoIP
No