Compare Alcea ProjectTrack vs. Aurea Monitor

The all-in-one IT management platform, powered by Action AI™ Atera is the all-in-one IT management platform that combines RMM, Helpdesk, and ticketing with AI to boost organizational efficiency at scale. Try Atera Free Now!

Both IT teams and end users are afflicted by password reset tickets. IT teams will often push more urgent issues down the queue to ensure that users don't have their work put on hold while their passwords reset. Password reset tickets can be costly if they aren't addressed promptly. Nearly 30 percent of all help desk tickets were caused by forgotten passwords. It is not surprising that large companies have spent more than $1 million to resolve password-related help desk requests. It is a good habit to change passwords regularly, as it helps prevent cyberattacks caused by stolen credentials. Security experts recommend that administrators ensure that users change their passwords regularly and have password expiration policies in place.

Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.

Revolutionize Your Support Team with Seamless Automation Are repetitive tasks holding back your support team? QueryPal enables support teams to provide outstanding service by automating ticket responses, allowing more time for complex issues that need human attention. With AI-powered workflows, you can cut down on response times, boost efficiency, and deliver accurate, reliable support. From managing routine inquiries to handling large volumes of requests, your team can stay focused on what truly matters—keeping your customers satisfied. Faster Solutions: Speed up issue resolution by automating replies to common tickets and questions. Consistency & Precision: Ensure every interaction is consistently detailed, minimizing errors. Boosted Productivity: Let your team concentrate on complex or urgent matters by automating routine tasks.

Get ready for AI! Keep your field data accurate, organized, and prepared for action. ALMobile simplifies and unifies your field data tracking and payroll processes, ensuring seamless connectivity across your project team. Effortlessly track employee time, attendance, and project details—whether in the field or at the home office. Eliminate the chaos of scattered data and focus on what truly matters with ALMobile’s advanced reporting tools, which are fully integrated with your primary accounting system. Access real-time, customizable project and employee insights that are accurate and easy to analyze. Work smarter and faster with ALMobile—ditch the paper, spreadsheets, and outdated systems for good!

Atera IT Autopilot is an AI-powered digital workforce solution designed to relieve IT teams from repetitive tickets and operational overload. It autonomously handles IT support requests and manages routine tasks around the clock, reducing technician workload and preventing burnout. Users can receive immediate help through conversational AI interfaces available on portals, email, Slack, and Microsoft Teams, ensuring seamless and fast issue resolution. The platform supports device and cloud environments, manages whitelisted software, and escalates complex issues to human technicians when necessary. IT Autopilot’s analytics and reporting tools provide insights to optimize IT operations. With zero delay to first response and full 24/7 availability, it enhances productivity and user satisfaction. The solution integrates with a wide range of IT tools for backup, security, and network monitoring. It empowers IT departments and MSPs to scale support without increasing headcount.

Acuity PPM provides Project Management Teams (PMO's) with lightweight and easy-to-use software to manage the project portfolio. Acuity PPM provides a Work Intake module to support demand management and helps you create and evaluate new project requests through prioritization, financial planning and resource management (capacity planning). Once a request is approved, project teams can track project progress with centralized status reports, track key milestones, risks, issues, financial plans, decisions, lessons learned, project and portfolio roadmaps, and resource plans in Acuity PPM. This helps leadership teams select the right projects for the organization. Connect to common Project Management tools such as Jira, Smartsheet, Asana, Wrike, Monday.com, and others. PMO's don't need complicated and cumbersome software, which is too complex for most users to use. Our modular approach allows PMO's to add functionality as they need it, since most Project Management Offices are at maturity level 1 or 2. This allows you to pay only for what you use and not for what you don’t. That's fair.

Project management is as efficient as it gets. Zoho Projects, a cloud-based project management software, helps you plan and track your work efficiently. It also allows you to collaborate with your team from anywhere. To get things done on schedule, plan your project activities, assign work, manage your resources, and collaborate better with your team. Gantt charts can be used to create your project plan and track your tasks. Zoho Projects helps you keep track of your key tasks and their dependencies and shows you any deviations from your planned progress. Reduce time spent on repetitive tasks. Our project management software is easy to use, no matter how complex your process is. It has a drag-and drop interface that makes it easier to create and deploy new automations. The Projects timesheet module allows you to log both billable and unbilled hours. You can record every minute of your hardwork, manually or with timers. Our built-in integration with Zoho Invoice generates invoices.

WaitWell is a versatile, enterprise-ready queue management and appointment scheduling platform designed to optimize service delivery, improve operational efficiency, and elevate the overall customer experience. Organizations of all sizes can efficiently manage virtual queues, walk-ins, and pre-scheduled appointments using multiple access points, including web links, QR codes, SMS messages, and optional self-service kiosks, providing customers with flexibility and convenience. Real-time notifications, estimated wait times, and turn alerts keep clients informed and engaged, reducing frustration, increasing satisfaction, and enhancing the perception of your service. Staff and management benefit from intuitive, real-time dashboards that provide a complete overview of location activity, service volume, and customer flow, while advanced analytics and reporting tools deliver actionable insights. These insights enable teams to optimize workflows, improve staffing decisions, monitor performance, and continuously refine service operations for maximum efficiency. WaitWell also supports secure payments and integrates seamlessly with a wide range of systems and platforms, including electronic health records (EHRs), customer relationship management (CRM) systems, and student information systems (SIS) to improve data connectivity and streamline operations. Designed with scalability and configurability in mind, WaitWell can be tailored to the unique requirements of enterprise organizations across multiple sectors, including healthcare, government, retail, higher education, and other service-oriented industries. Its user-friendly interface and powerful feature set make it an all-in-one solution for managing queues, appointments, and overall service delivery.

DeskTime is a high-performance, 100% automated time tracking and productivity management solution designed for modern IT teams, software houses, and remote organizations. Unlike traditional trackers that rely on manual "Start/Stop" timers, DeskTime runs silently in the background, logging computer activity from the moment of boot-up to ensure zero data loss and absolute payroll accuracy. ⏱️ 🚀 Key Technical Features: ✅ Fully Automated Tracking: Eliminate manual timesheets. DeskTime captures arrival, departure, and total work hours automatically based on device activity. ⚡ ✅ Productivity Profiling: Categorize URLs, applications, and document titles as Productive, Unproductive, or Neutral. Calculate real-time efficiency scores for individuals and teams. 📈 ✅ Advanced Resource Management: Integrated Shift Scheduling and an Absence Calendar allow HR and team leads to manage leave, vacations, and staffing within a single interface. 📅 ✅ Project & Cost Analysis: Track billable hours at the project and task level. Monitor budget burn rates and export precise reports for client invoicing or CapEx/OpEx accounting. 💸 ✅ Offline Time Logging: Capture time spent in meetings or on-site visits via manual entries or the dedicated mobile app for Android and iOS. 📱 ✅ Enterprise-Grade Security: DeskTime is GDPR compliant and ISO 27001 certified. Features include two-factor authentication (2FA), data encryption at rest and in transit, and optional blurred screenshots to protect employee privacy. 🔒 🛠️ Built for Integration: Seamlessly sync your workflow with top-tier project management and communication tools, including: ⚙️Jira, GitLab, Trello, and Asana. ⚙️Google and Outlook Calendars. ⚙️Custom API for bespoke internal tool integration.