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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Easily integrates with a streamlined setup process, our advanced access control system merges cutting-edge technology with a sleek aesthetic. Utilizing machine learning directly at the entry point, the Rock facilitates instantaneous authentication, data analysis, and access management. Equipped with both 2D and 3D sensors that gather comprehensive data, the Rock’s analytical capabilities surpass those of traditional security measures. Prepare for remarkable precision and seamless user interaction, as the Rock utilizes 3D facial mapping alongside deep neural networks to provide real-time user authentication for an unparalleled experience. This access control solution can be paired with any third-party badge reader, enabling a two-factor or three-factor security system in areas requiring heightened security. With a broad scanning range and an extensive field of view, the Rock effectively identifies and mitigates tailgating incidents. Additionally, its auto-tagging feature and alert system empower administrators to tackle issues without needing specialized personnel or extra hardware. The AI within the Rock creates user profiles based on minimal device interactions, enhancing overall security and efficiency. With these innovative features, the Rock sets a new standard in access control technology.

Description

Lang revolutionizes support interactions by auto-tagging them with personalized data categories, leading to a reduction in average resolution time by over 60%. By leveraging your customer support data, you can create a more efficient and intelligent customer experience (CX) team. Enhanced categorization of support interactions allows for the automation of various manual tasks such as ticket routing, triage, and prioritization, which significantly shortens the time it takes to resolve issues. Every organization holds a wealth of customer interaction data, and Lang empowers you to establish tailored CX categories to gather and organize this data more effectively than ever before. With the ability to easily generate actionable insights from your data, you can enhance customer retention and identify potential revenue streams. Utilizing your own unique data language, Lang assists in the automatic tagging and categorization of customer interactions, revealing new patterns within your data. Moreover, you can effortlessly set up automation based on these insights, integrating seamlessly with essential CX systems. By enabling real-time auto-tagging and categorization of incoming support tickets, you can ensure a swift and organized response to customer inquiries. This approach not only streamlines processes but also enhances overall customer satisfaction.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Dixa No 
Flip No 
Intercom No 
Salesforce No 
Zendesk No 

Integrations

Dixa Yes 
Flip Yes 
Intercom Yes 
Salesforce Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Alcatraz AI

Founded

2016

Country

United States

Website

www.alcatraz.ai/products/

Vendor Details

Company Name

Lang.ai

Country

Spain

Website

www.lang.ai/

Product Features

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

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