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features
design
support

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Description

Rainbow business communication solutions provide intuitive collaboration tools encompassing voice and video, effectively linking individuals, machines, and workflows. As a robust, enterprise-level cloud communication platform, Rainbow was entirely developed in Europe, with its services hosted in secure data centers worldwide. Depending on your specific requirements, Rainbow can be implemented on-premises, in a hybrid model, or entirely from the cloud. Its open architecture, along with advanced telephony features, facilitates the integration of your existing telephony systems and aligns Rainbow with your business processes and various SaaS applications. Whether your organization requires a comprehensive environment hosted on-site or within a private data center of your choice, or if you prefer a cloud solution that allows you to maintain your current investments while enhancing your existing telephony with collaboration features, Rainbow can accommodate your needs. You can effortlessly create or join audio and video meetings with up to 120 participants, featuring up to 12 concurrent video streams for an engaging experience. Additionally, this versatility makes it an ideal choice for organizations of any size looking to enhance their communication strategies.

Description

IntelePeer’s Communications Automation Platform (CAP) offers a cloud-based solution tailored to streamline customer interactions and elevate user experiences. This platform integrates seamlessly with enterprise applications, enabling businesses to enhance efficiency, reduce operational costs, and automate communications across multiple channels like voice, SMS, and social messaging. Leveraging generative AI, CAP supports omnichannel communication and adapts to on-premises, cloud, or hybrid infrastructures, making it a flexible choice for modernizing organizational workflows. With robust enterprise-grade security and compliance features, IntelePeer ensures the protection of sensitive data while empowering organizations to optimize their communication strategies.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Amazon No 
Cisco Webex No 
Facebook No 
Hudini Yes 
IBM watsonx Assistant No 
Mailgun No 
Mailjet No 
Microsoft Teams No 
Numeracle No 
OmniPCX Enterprise Communication Server Yes 
Salesforce No 
Slack No 
Smartsheet No 
Viber No 
WhatsApp No 
Zendesk No 

Integrations

Amazon Yes 
Cisco Webex Yes 
Facebook Yes 
Hudini No 
IBM watsonx Assistant Yes 
Mailgun Yes 
Mailjet Yes 
Microsoft Teams Yes 
Numeracle Yes 
OmniPCX Enterprise Communication Server No 
Salesforce Yes 
Slack Yes 
Smartsheet Yes 
Viber Yes 
WhatsApp Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Alcatel-Lucent

Founded

2014

Country

France

Website

www.al-enterprise.com/en/rainbow

Vendor Details

Company Name

IntelePeer

Founded

2003

Country

United States

Website

intelepeer.com/platform/

Product Features

Cloud Communication Platform

Audio / Video Conferencing No 
Call Center No 
Call Recording No 
Call Routing No 
Chat / Messaging No 
Fax Management No 
File Sharing No 
IVR / Voice Recognition No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Call Center

Blended Call Center Yes 
Call Logging No 
Call Recording Yes 
Call Scripting No 
Campaign Management Yes 
Database No 
Escalation Management Yes 
IVR / Voice Recognition Yes 
Inbound Call Center Yes 
Manual Dialer No 
Outbound Call Center Yes 
Predictive Dialer No 
Progressive Dialer No 
Queue Management Yes 
Real-time Chat Yes 
Reporting/Analytics Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management Yes 
File Sharing No 
IVR / Voice Recognition Yes 

Customer Communications Management

Batch Communications Yes 
Chat / Messaging Yes 
Content Management No 
Email Distribution Yes 
Interactive Content No 
Multi-Channel Communications Yes 
On-Demand Communications Yes 
Personalization Yes 
Print Management No 
Template Management No 
Video Content No 

SIP Trunk

Automatic Fail-over Routing No 
Call Data Records No 
Caller ID Yes 
Disaster Recovery Yes 
International Numbers No 
Multiple DID Options Yes 
PSTN Forwarding Yes 
Toll-Free Numbers Yes 
e911 Yes 

Unified Communications

Audio / Video Conferencing No 
Calendar Management No 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing No 
Mobile Access No 
Multi-User Collaboration Yes 
Voice Mail No 

Alternatives

Alternatives

Rainbow Office Reviews

Rainbow Office

Alcatel-Lucent