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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Enhance your sales team without increasing headcount by utilizing Aktify's virtual AI agents. With Aktify, you can rest easy knowing that an infinite number of previously neglected leads will be engaged at scale, consistently funneling potential customers directly to your sales team. This is not just another SMS chatbot; the SMS AI is designed to comprehend context, informal language, and user intent. As a result, the messages your leads receive come across as if they were sent by a genuine person, ensuring that they get tailored responses in real-time. When a lead interacts, your SMS AI agent swiftly decodes the reply and determines the next course of action autonomously. Aktify’s AI agent establishes numerous touchpoints, exhibiting more assertiveness than a human representative while adhering strictly to its programmed persistence. Capable of managing thousands of conversations at once, your virtual agent can keep pace with any lead volume you generate, allowing your sales efforts to scale without limits. This innovative solution not only optimizes lead engagement but also boosts overall sales productivity.

Description

Enhance customer interactions with human agents through Agent Assist, a feature of Google Cloud’s Contact Center AI. It offers pre-prepared responses for customers to ensure timely communication. By leveraging a centralized knowledge base, it provides comprehensive answers to customer inquiries. This capability allows agents to manage 28% more conversations, leading to a reduction in operational expenses, shorter average hold times for customers, and an improved capacity to manage peak traffic effectively. Customer satisfaction can see a boost of 10% thanks to the delivery of consistent, high-quality responses, and the training process becomes faster as agents learn from top performers. The implementation of Smart Reply can decrease abandoned chats by enabling response times that are 15% quicker, utilizing rapid answers sourced from the central knowledge base. Furthermore, Agent Assist suggests effective phrases used by successful agents, enhancing the quality and uniformity of the customer experience. This system also recommends relevant knowledge base content to assist agents in addressing customer issues more effectively, thereby minimizing wait times and ensuring customers receive precise information. Overall, the combination of these features streamlines the customer support process, making it more efficient and effective.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Adobe Marketo Engage Yes 
Avaya Experience Platform No 
Cisco Unified Contact Center No 
Elastic Observability No 
Five9 No 
Genesys Cloud CX No 
Google Cloud Platform No 
Google Contacts No 
Keap Yes 
LivePerson No 
Microsoft Dynamics 365 Yes 
Salesforce Yes 
Zoho CRM Yes 
[24]7.ai No 

Integrations

Adobe Marketo Engage No 
Avaya Experience Platform Yes 
Cisco Unified Contact Center Yes 
Elastic Observability Yes 
Five9 Yes 
Genesys Cloud CX Yes 
Google Cloud Platform Yes 
Google Contacts Yes 
Keap No 
LivePerson Yes 
Microsoft Dynamics 365 No 
Salesforce No 
Zoho CRM No 
[24]7.ai Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$0.06 per session
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Aktify

Founded

2017

Country

United States

Website

aktify.com

Vendor Details

Company Name

Google

Founded

1998

Country

United States

Website

cloud.google.com/agent-assist

Product Features

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Alternatives

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