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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dealing with customers can be challenging, but Akita simplifies the process by serving as a centralized hub for all your customer information, activities, and performance metrics. Experience the benefits of an engaged, healthy, and expanding customer base by giving us a try. With Akita, you can establish limitless alerts for your customers, allowing you to promptly address any risks of churn or opportunities for upselling. Additionally, Akita empowers you to form robust customer segments, which enables you to customize your Customer Success strategies to cater to the distinct needs of each client. You can initiate automated workflows based on customer behaviors or specific attributes, and seamlessly create tasks and send communications right from your email inbox. By automating your Customer Success processes, you can free up valuable time to focus on more impactful tasks. The Customer Success planner offered by Akita facilitates the creation, scheduling, and management of your tasks through a streamlined interface, enhancing your daily operations. Moreover, Akita stands out in the market with its advanced Customer Health Scoring, providing you with quick insights into the status of each customer, ensuring you are always informed and proactive in your approach. Ultimately, Akita is designed to enhance your customer relationship management significantly.

Description

The Customer Success and actionable data platform leverages technology to foster reliable relationships between your organization and its clientele. By employing sophisticated methods to analyze extensive data sets, we create a distinct perspective of the customer experience, generating insights that enable your business to act with greater proactivity and precision. Recognizing the unique aspects of each company, SenseScore is fully tailored to your specific circumstances and business requirements. We assess key indicators to gauge your customers' wellbeing, allowing you to foresee potential risks and uncover opportunities for growth. The SenseData platform seamlessly integrates with your existing digital tools and data sources. Utilizing our proprietary API, SenseConnect, we facilitate connections with over 70 applications, as well as databases and spreadsheets, in a swift and secure manner. This ensures you have access to all pertinent information that is crucial for your business. Our dedicated team of experts is available to assist you in navigating any challenges you face with data management, ensuring that you fully harness the potential of your data resources. Ultimately, we aim to empower your organization to make informed decisions based on reliable insights.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshdesk Yes 
Intercom Yes 
Pipedrive Yes 
SatisMeter Yes 
Zendesk Yes 
Google Ads No 
Google Analytics No 
Google Cloud BigQuery No 
Google Sheets No 
Harvest Yes 
HubSpot CRM No 
Insightly Yes 
Jira No 
LiveAgent Yes 
Looker No 
Mailchimp Yes 
Microsoft Dynamics 365 No 
Retently No 
SurveyMonkey No 
Zoho Books Yes 

Integrations

Freshdesk Yes 
Intercom Yes 
Pipedrive Yes 
SatisMeter Yes 
Zendesk Yes 
Google Ads Yes 
Google Analytics Yes 
Google Cloud BigQuery Yes 
Google Sheets Yes 
Harvest No 
HubSpot CRM Yes 
Insightly No 
Jira Yes 
LiveAgent No 
Looker Yes 
Mailchimp No 
Microsoft Dynamics 365 Yes 
Retently Yes 
SurveyMonkey Yes 
Zoho Books No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Akita

Founded

2014

Country

Ireland

Website

www.akitaapp.com

Vendor Details

Company Name

sensedata

Country

Brazil

Website

www.sensedata.com.br/en/index.html

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Alternatives

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