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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Dealing with customers can be challenging, but Akita simplifies the process by serving as a centralized hub for all your customer information, activities, and performance metrics. Experience the benefits of an engaged, healthy, and expanding customer base by giving us a try. With Akita, you can establish limitless alerts for your customers, allowing you to promptly address any risks of churn or opportunities for upselling. Additionally, Akita empowers you to form robust customer segments, which enables you to customize your Customer Success strategies to cater to the distinct needs of each client. You can initiate automated workflows based on customer behaviors or specific attributes, and seamlessly create tasks and send communications right from your email inbox. By automating your Customer Success processes, you can free up valuable time to focus on more impactful tasks. The Customer Success planner offered by Akita facilitates the creation, scheduling, and management of your tasks through a streamlined interface, enhancing your daily operations. Moreover, Akita stands out in the market with its advanced Customer Health Scoring, providing you with quick insights into the status of each customer, ensuring you are always informed and proactive in your approach. Ultimately, Akita is designed to enhance your customer relationship management significantly.

Description

Churnly utilizes advanced artificial intelligence to collect and analyze customer data, forecasting potential churn at various stages throughout the customer journey. By recognizing underlying patterns that may lead to customer departure, our software equips you to implement proactive measures to retain those customers before it becomes too late. Churnly considers each seat as an individual sub-customer, providing clarity on the revenue at risk for every paying seat. The levels of activity and engagement serve as crucial metrics indicating customer success with your product. By employing Machine Learning techniques, Churnly systematically evaluates and monitors user engagement within your product, offering immediate insights into which customers may be at risk and require your attention. With predictive analytics, Churnly reveals the potential revenue loss and identifies the specific customers involved, enabling your teams to act swiftly, preserve revenue, and accelerate growth. Ultimately, Churnly empowers businesses to foster stronger customer relationships and enhance overall satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
Basecamp Yes 
Brevo Yes 
Capsule Yes 
Cheddar Yes 
FreeAgent Yes 
Freshdesk Yes 
Insightly Yes 
Jotform Yes 
Kommo Yes 
LiveAgent Yes 
Mailchimp Transactional Email (Mandrill) Yes 
Mailjet Yes 
Pipedrive Yes 
Smartsheet Yes 
SurveyMonkey Enterprise Yes 
TeamSupport Yes 
Xero Yes 
Zendesk Yes 
Zendesk Sell Yes 

Integrations

ActiveCampaign No 
Basecamp No 
Brevo No 
Capsule No 
Cheddar No 
FreeAgent No 
Freshdesk No 
Insightly No 
Jotform No 
Kommo No 
LiveAgent No 
Mailchimp Transactional Email (Mandrill) No 
Mailjet No 
Pipedrive No 
Smartsheet No 
SurveyMonkey Enterprise No 
TeamSupport No 
Xero No 
Zendesk No 
Zendesk Sell No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Akita

Founded

2014

Country

Ireland

Website

www.akitaapp.com

Vendor Details

Company Name

Churnly Technologies

Country

United Kingdom

Website

www.churnly.ai/

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking Yes 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis Yes 
Key Performance Indicators Yes 
Natural Language Generation (NLG) No 
Performance Metrics Yes 
Predictive Analytics Yes 
Profitability Analysis Yes 
Strategic Planning No 
Trend / Problem Indicators Yes 
Visual Analytics Yes 

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Success

Account Alerts Yes 
Account Management No 
Communication Management No 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score Yes 
Onboarding Yes 
Revenue Management No 
Usage Tracking / Analytics Yes 
Win / Loss Analysis No 

Alternatives

Alternatives

Freshsuccess Reviews

Freshsuccess

Freshworks