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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.

Description

In today's world dominated by online reviews from guests, effectively overseeing service quality directly influences your business's profitability. Knowcross provides the essential tools required for this task. Improve operational efficiency. Elevate the standard of service for guests. Foster greater loyalty among visitors. With Knowcross, your hotel team gains access to enhanced guest insights, enabling you to anticipate needs, respond aptly, and exceed expectations consistently. By leveraging these insights, you can create memorable experiences that resonate with guests long after their stay.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cloudbeds Yes 
Glowing No 
Jonas Chorum Yes 
Little Hotelier Yes 
MVI No 
MyHMS Yes 
OpenHotel PMS Yes 
Oracle Hospitality Reporting and Analytics Yes 
OwnerRez Yes 
React Mobile No 
ResortSuite PMS Yes 
RoomKeyPMS Yes 
RoomRaccoon Yes 
SABA Chatbot No 
SABA F&B Ordering No 
SkyTouch Hotel OS Yes 
Stayntouch PMS Yes 
innRoad Yes 
rezStream Cloud PMS Yes 

Integrations

Cloudbeds No 
Glowing Yes 
Jonas Chorum No 
Little Hotelier No 
MVI Yes 
MyHMS No 
OpenHotel PMS No 
Oracle Hospitality Reporting and Analytics No 
OwnerRez No 
React Mobile Yes 
ResortSuite PMS No 
RoomKeyPMS No 
RoomRaccoon No 
SABA Chatbot Yes 
SABA F&B Ordering Yes 
SkyTouch Hotel OS No 
Stayntouch PMS No 
innRoad No 
rezStream Cloud PMS No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Akia

Founded

2018

Country

United States

Website

www.akia.com/solutions/guest-experience

Vendor Details

Company Name

Knowcross

Founded

2002

Country

United Kingdom

Website

knowcross.com

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