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Description
The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.
Description
Hotelinking represents the pioneering suite of tools that is entirely contactless for the hospitality industry, aimed at transforming the guest experience into a digital format. Among its offerings is AutoCheckin, an innovative online check-in system that empowers guests to register remotely from any device they choose. This fully automated process eliminates the need for interaction with reception staff, allowing guests to scan their passports, sign necessary documents, settle bills, choose rooms, and complete check-out—all without requiring an app download. It efficiently supports travelers with bookings from various sources, including direct websites, tour operators, and online travel agencies, thereby significantly lightening the workload at the front desk. Moreover, Hotelinking's Captive WiFi Portal collects valuable data that helps hotels stay in continuous communication with their guests and better understand their preferences. By utilizing automated features, hotels can streamline thousands of reservations, enhance their branding efforts, boost guest satisfaction, and elevate their online reputation. As a result, Hotelinking not only transforms operational efficiency but also fosters a deeper connection between hotels and their guests.
API Access
Has API
No
API Access
Has API
No
Integrations
Cloudbeds
Yes
ASI PMS
Yes
Cendyn Booking Engine
No
FLEXIPASS
Yes
HubSpot Customer Platform
No
Infor HMS
Yes
Jonas Chorum
Yes
Little Hotelier
Yes
MasterYield
No
Nuclias
No
Integrations
Cloudbeds
Yes
ASI PMS
No
Cendyn Booking Engine
Yes
FLEXIPASS
No
HubSpot Customer Platform
Yes
Infor HMS
No
Jonas Chorum
No
Little Hotelier
No
MasterYield
Yes
Nuclias
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Akia
Founded
2018
Country
United States
Website
www.akia.com/solutions/guest-experience
Vendor Details
Company Name
Hotelinking
Founded
2016
Country
Spain
Website
www.hotelinking.com
