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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.

Description

GuestService is an all-in-one solution designed for comprehensive guest engagement. It allows users to place new orders and handle requests via online portals dedicated to guest services. Featuring real-time capabilities and support for multiple languages and platforms, it enables seamless interaction with guests across various digital environments, including web, mobile, kiosks, and lobby areas. By utilizing this single product, you can enhance customer satisfaction, foster loyalty, and boost your revenue streams. GuestService is committed to delivering exceptional experiences for your guests, allowing them to submit requests and monitor their status effortlessly through mobile devices without language barriers or physical contact. Guests will also have access to information about your hotel, services, and local attractions via a digital concierge feature. With no extra setup fees required, you can select a package that suits your needs and get started immediately. Should you need assistance during the installation process, our online chat support team is readily available to help you every step of the way, ensuring a smooth transition. This approach not only simplifies guest interactions but also enhances overall operational efficiency.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS
roomMaster

Integrations

Cloudbeds
FLEXIPASS
Infor HMS
Jonas Chorum
Knowcross
Maestro PMS
MyHMS
OpenHotel PMS
Oracle Hospitality Reporting and Analytics
Protel Cloud PMS
ResortSuite PMS
RoomKeyPMS
RoomRaccoon
SkyTouch Hotel OS
SkyWare PMS
Stayntouch PMS
WebRezPro
innRoad
rezStream Cloud PMS
roomMaster

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

€99 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Akia

Founded

2018

Country

United States

Website

www.akia.com/solutions/guest-experience

Vendor Details

Company Name

GuestService

Country

United Kingdom

Website

guestservice.net

Product Features

Menu

Color-Coding / Upselling Tools
Digital Signage / Menu Boards
Kiosk Menus
Menu Design Tools
Menu Item Management
POS Integration
Pre-Made Menu Templates
Printed/Paper Menus
QR Code Menus
Tablet Menus

Alternatives

Alternatives

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INTELITY

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