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Description
The evolution of technology has significantly transformed communication preferences among individuals. Streamline guest interactions by utilizing SMS or their favored messaging applications for easy and convenient communication. Implement automated responses for common inquiries, ensuring guests receive prompt answers without unnecessary delays. Leverage scheduled messages to warmly greet guests upon arrival, check in on their experience throughout their stay, and keep them informed about upcoming activities at your establishment. Additionally, conduct in-stay surveys to gauge guest satisfaction and promptly address any issues that arise, thereby enhancing their overall experience. Harness the power of hotel text messaging to boost guest engagement and facilitate direct bookings. Collect essential information about your guests to effectively promote room upgrades, additional services, early check-ins, and more. Furthermore, clearly outline your property's policies on registration forms for guests to acknowledge and agree to, ensuring transparency and enhancing their stay experience. By prioritizing effective communication, you can create a more enjoyable environment for your guests.
Description
EZStay™ is an innovative contactless management platform designed specifically for the hospitality sector. This comprehensive system includes a robust administrative dashboard paired with a guest application, allowing hotels to completely digitize the service experience, encompassing areas like concierge, housekeeping, room service, table reservations, in-room shopping, spa, salon services, and various upselling opportunities. As a result, hoteliers gain a cutting-edge technological solution that enhances guest satisfaction throughout their entire stay. Additionally, EZStay™ enables you to tailor the interface with your own branding while facilitating the digital customization of terms, conditions, and invoices, promoting eco-friendly practices in hospitality. Another significant advantage of EZStay™ is its capability to analyze data in detail, providing insightful analytics on essential performance metrics such as Average Daily Rate (ADR), Revenue Per Available Room (RevPAR), and occupancy rates for effective revenue management. Moreover, users can drill down into key performance indicators by property, geographical cluster, country, region, or any other criteria of interest, all thanks to the sophisticated AI engine that powers the system, ensuring that every hotel can optimize its operations to meet specific needs. Ultimately, EZStay™ represents a transformative approach to guest management that not only enhances the operational efficiency of hotels but also significantly enriches the overall guest experience.
API Access
Has API
No
API Access
Has API
No
Integrations
ASI PMS
Yes
Cloudbeds
Yes
Jonas Chorum
Yes
Knowcross
Yes
Little Hotelier
Yes
Maestro PMS
Yes
Mews
Yes
MyHMS
Yes
Oracle Hospitality Reporting and Analytics
Yes
OwnerRez
Yes
Integrations
ASI PMS
No
Cloudbeds
No
Jonas Chorum
No
Knowcross
No
Little Hotelier
No
Maestro PMS
No
Mews
No
MyHMS
No
Oracle Hospitality Reporting and Analytics
No
OwnerRez
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Akia
Founded
2018
Country
United States
Website
www.akia.com/solutions/guest-experience
Vendor Details
Company Name
EZStay
Country
United Kingdom
Website
ezstaysolutions.com
