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features
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support

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Description

Deliver tailored and seamless customer interactions while ensuring robust security measures. Akamai Identity Cloud is a cloud-based SaaS offering that streamlines customer identity and access management (CIAM). Specifically designed for consumer-focused applications, Identity Cloud offers the scalable framework essential for engaging, managing, and converting millions of users. It comes equipped with customizable features for registration, authentication, and single sign-on (SSO), alongside tools for consent and preference management, easy integration with your marketing technology ecosystem, and advanced data analytics capabilities. Enhanced safeguards for customer data facilitate compliance with privacy regulations without diminishing the overall user experience. For applications that are crucial to business success, where customer experience, scalability, and performance are non-negotiable, brands turn to Identity Cloud. Effortlessly facilitate omnichannel access through SSO and a diverse range of authentication options, including social login, directory services, and OpenID Connect (OIDC). With these features, businesses can efficiently foster stronger relationships with their customers.

Description

Transform anonymous visitors into recognized, devoted customers through the implementation of customer identity and access management (CIAM) software. By minimizing obstacles during the registration process, you can create trustworthy and tailored interactions that enhance the overall customer journey. Leverage first-party data to drive meaningful customer experiences. With SAP's Customer Identity and Access Management solutions designed for B2C, you can establish comprehensive, centralized customer profiles that are integrated across all your digital platforms. Ensure seamless customer interactions with adaptable registration processes and social authentication methods that can be tailored to meet various business needs. Protect each point of engagement using federated standards and a variety of options, including single sign-on, risk-based authentication, multifactor authentication, and password-less solutions. Furthermore, enhance personalization by aggregating profile data in a responsive, indexed database and facilitating bidirectional data exchanges with other customer engagement tools, ultimately enriching customer relationships. This strategic approach not only boosts customer loyalty but also drives long-term business success.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Flexopus Yes 
Next Identity Yes 
OAuth Yes 
RadiantOne Yes 
SAP Joule No 
Trusona Yes 
Ultra Commerce No 

Integrations

Flexopus No 
Next Identity No 
OAuth No 
RadiantOne No 
SAP Joule Yes 
Trusona No 
Ultra Commerce Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Akamai Technologies

Founded

1998

Country

United States

Website

www.akamai.com/us/en/products/security/identity-cloud.jsp

Vendor Details

Company Name

SAP

Founded

1972

Country

Germany

Website

www.sap.com/products/customer-identity.html

Product Features

Customer Identity and Access Management (CIAM)

Access Certification No 
Access Management No 
Analytics / Reporting No 
Automatic User/Device Recognition No 
Behavioral Analytics No 
Credential Management No 
Data Security No 
Multi-Factor Authentication (MFA) No 
Privacy / Consent Management No 
Real Time Notifications No 
Self-Service Portal No 
Single Sign On No 
User Provisioning No 

Product Features

Customer Identity and Access Management (CIAM)

Access Certification No 
Access Management No 
Analytics / Reporting No 
Automatic User/Device Recognition No 
Behavioral Analytics No 
Credential Management No 
Data Security No 
Multi-Factor Authentication (MFA) No 
Privacy / Consent Management No 
Real Time Notifications No 
Self-Service Portal No 
Single Sign On No 
User Provisioning No 

Alternatives

Alternatives

Akamai Identity Cloud Reviews

Akamai Identity Cloud

Akamai Technologies