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Average Ratings 3 Ratings
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Description
Transform your customer service interactions and conversational AI applications by utilizing the open-source Airy platform. Airy Core stands out as a fully-featured conversational platform that is ready for production use. With Airy, you are equipped to handle conversational data sourced from multiple channels effortlessly. Powered by Apache Kafka, Airy's infrastructure allows for the simultaneous processing of numerous conversations and messages, efficiently streaming pertinent data wherever needed. You can easily integrate a variety of tools, from our complimentary open-source live chat plugin to popular messaging services like Facebook Messenger and Google’s Business Messages, all connected to your Airy Core. This seamless integration is made possible through an ingestion platform that leverages Apache Kafka to manage incoming webhook data from diverse sources. By effectively interpreting this data, we transform it into contacts, conversations, and messages that work independently of their origins, enhancing the versatility and capability of your conversational engagements. Ultimately, Airy empowers you to create a cohesive communication strategy across different platforms.
Description
Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Asana
No
Chatdesk
No
ClickUp
No
CorralData
No
Dialpad Support
No
Dropbox
No
Fivetran
No
Gmail
No
HubSpot Marketing Hub
No
LiveWebinar
No
Integrations
Asana
Yes
Chatdesk
Yes
ClickUp
Yes
CorralData
Yes
Dialpad Support
Yes
Dropbox
Yes
Fivetran
Yes
Gmail
Yes
HubSpot Marketing Hub
Yes
LiveWebinar
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$19.00/month/user
Starter: $19/per user/per month for minimum 2 users and maximum 10 users (billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Growth: $49/per user/per month for minimum 5 users and maximum 50 users (billed annually)
Scale: $99/per user/per month for minimum 10 users.(billed annually)
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Airy
Country
Germany
Website
airy.co
Vendor Details
Company Name
Front
Founded
2013
Country
United States
Website
front.com
Product Features
Customer Communications Management
Batch Communications
No
Chat / Messaging
No
Content Management
No
Email Distribution
No
Interactive Content
No
Multi-Channel Communications
No
On-Demand Communications
No
Personalization
No
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Lead Generation
Contact Discovery
No
Contact Import/Export
No
Lead Capture
No
Lead Database Integration
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Visitor Identification
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
No
Website Visitor Tracking
No
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
No
Document Management
Yes
Project Management
No
Real Time Editing
Yes
Task Management
Yes
Version Control
No
Video Conferencing
Yes
Customer Communications Management
Batch Communications
Yes
Chat / Messaging
Yes
Content Management
No
Email Distribution
Yes
Interactive Content
No
Multi-Channel Communications
Yes
On-Demand Communications
No
Personalization
Yes
Print Management
No
Template Management
No
Video Content
No
Customer Engagement
Analytics
No
Churn Management
No
Communication Management
Yes
Community Management
Yes
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
Yes
Video Content
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
Yes
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
Yes
Customer Success
Account Alerts
No
Account Management
Yes
Communication Management
Yes
Customer Engagement
Yes
Customer Lifecycle Management
No
Health Score
No
Onboarding
No
Revenue Management
No
Usage Tracking / Analytics
Yes
Win / Loss Analysis
No
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
Yes
Whitelisting / Blacklisting
No
Employee Communication Tools
Activity / News Feed
No
Audio / Video Conferencing
Yes
Blogs
No
Chat / Messaging
Yes
Employee Directory
Yes
Event Calendar
Yes
File Sharing
Yes
Knowledge Management
Yes
Newsletter Management
No
Surveys & Feedback
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Internal Communications
App Integration
Yes
Blogs
No
Chat/Messaging
Yes
Email Management
Yes
Employee Directory
Yes
Event Calendar
Yes
Newsletter Management
No
Photo Gallery
No
Social Sharing
Yes
Survey Management
No
Telephony
No
Video Chat
No
Voice Chat
No
Live Chat
Canned Responses
Yes
Customizable Branding
No
Geo Targeting
No
Offline Form
No
Proactive Chat
Yes
Screen Sharing
No
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes
Productivity
Collaboration
Yes
Database Creation
No
Document Creation
No
File Sharing
No
Notes Management
Yes
Office Suite
No
Presentation Tools
No
Project Management
Yes
Task Management
Yes
Team Chat
Yes
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
Yes
Real-time Chat
Yes
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Team Communication
Activity / News Feed
No
Audio Calls
No
Calendar Management
Yes
Chat / Messaging
Yes
Discussion Threads
Yes
File Sharing
Yes
Mobile Access
Yes
Push Notifications
Yes
Search
No
Surveys & Feedback
No
Task Management
Yes
Video Conferencing
Yes
Team Management
Assignment Management
Yes
Commenting / Notes
Yes
Goal Setting / Tracking
Yes
Messaging
Yes
Productivity Analysis
Yes
Progress Tracking
No
Project Planning
Yes
Resource Management
No
Task Management
Yes
Third Party Integration
Yes
Time Tracking
No
Workflow Management
Access Controls/Permissions
Yes
Approval Process Control
No
Business Process Automation
No
Calendar Management
Yes
Compliance Tracking
No
Configurable Workflow
Yes
Customizable Dashboard
No
Document Management
No
Forms Management
No
Graphical Workflow Editor
No
Mobile Access
No
No-Code
No
Task Management
Yes
Third Party Integrations
Yes
Workflow Configuration
Yes
