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Description

Airship serves as an all-in-one customer engagement solution that empowers users to design, automate, and enhance tailored messaging through various channels, including push notifications, in-app communications, SMS, email, and mobile wallets. This platform features sophisticated segmentation capabilities and real-time audience development driven by user actions and preferences, complemented by user-friendly Campaign and Journey builders to facilitate cross-channel management. Equipped with integrated AB testing, insightful analytics dashboards, and predictive AI tools, it enables users to evaluate engagement levels, predict results, and autonomously adjust campaigns for improved retention and conversions. Additionally, Airship's SDKs and APIs offer support for rich media, deep linking, and dynamic content, ensuring that users receive relevant experiences, while its consent management system and data encryption maintain adherence to privacy standards. Whether you're looking for lifecycle messaging, transactional notifications, or strategies to re-engage users, Airship delivers comprehensive tools to connect with users throughout every phase of their journey, ultimately enhancing overall user satisfaction and loyalty.

Description

Ensure your guest communication remains accessible around the clock with a live chat integration for hotel websites that enables you to engage with visitors through messages. By utilizing messaging automation, you can address guest inquiries at any hour, providing timely responses regardless of the time of day. Consolidate all your messaging platforms, including SMS, Facebook Messenger, email, and WhatsApp, into one unified inbox to enhance your communication efficiency. This feature allows you to reply to guest questions in real-time, assign tasks to team members, and monitor all conversations seamlessly. Make sure to provide essential information for every aspect of your guests’ stays, transforming your communication into an excellent tool for cross-selling. You can segment and manage guest profiles effectively, scheduling personalized messages and promotions tailored to factors like arrival dates and group sizes. This strategic approach ensures you reach the right guests at the most opportune moments. Additionally, leverage PMS connectivity to create a tailored, messaging-centric guest experience that resonates with your audience. Instantly engage with your guests on the messaging platforms they prefer, enhancing their overall experience and fostering a connection that encourages loyalty.