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features
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support

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Description

Airkit enhances your existing record systems to provide digital experiences that inspire customer engagement. Transform any sales and service interaction throughout the customer journey, including automated onboarding, self-service account modifications, digital cross-selling, and churn reduction, alongside a wide array of other functionalities. Simplify front-end development using pre-existing components and templates for web, mobile, voice, and chat, or create custom solutions tailored to your needs. With top-tier debugging and error management tools, you can deploy high-quality applications more swiftly and with increased assurance. This leads to fewer mistakes and reduced maintenance efforts. Design your unique brand components and asset libraries to ensure that your applications consistently adhere to your branding standards. Seamlessly transmit customer information between your core systems and Airkit-enabled experiences through the use of APIs and ready-to-use integrations. Assess and enhance user interactions with integrated app analytics and reporting dashboards that track engagement levels. Furthermore, eliminate the need for physical paperwork to meet compliance, privacy, and security standards, ensuring adherence to regulations such as TCPA, PCI, SOC2, GDPR, and HIPAA. By leveraging these capabilities, businesses can focus more on enhancing customer relationships and less on operational hurdles.

Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Intercom Yes 
Salesforce Yes 
Shopify Yes 
Stripe Yes 
Zendesk Yes 
5X No 
Churned No 
Clinicminds No 
EnjoyHQ No 
Enterpret No 
Flatly No 
Freshdesk Yes 
Help Scout No 
Integrate.io No 
Lyftrondata No 
NiCE CXone Mpower Yes 
Shift No 
Stackreaction No 
SupporTrends No 

Integrations

Intercom Yes 
Salesforce Yes 
Shopify Yes 
Stripe Yes 
Zendesk Yes 
5X Yes 
Churned Yes 
Clinicminds Yes 
EnjoyHQ Yes 
Enterpret Yes 
Flatly Yes 
Freshdesk No 
Help Scout Yes 
Integrate.io Yes 
Lyftrondata Yes 
NiCE CXone Mpower No 
Shift Yes 
Stackreaction Yes 
SupporTrends Yes 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Airkit

Founded

2017

Country

United States

Website

www.airkit.com

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Product Features

Customer Engagement

Analytics Yes 
Churn Management Yes 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis No 
Survey Management Yes 
Text Analysis No 
Trend Analysis No 

Digital Experience Platforms (DXP)

Alerts / Notifications No 
Auto-Tagging No 
Blogs No 
Calendar Yes 
Content Modeling No 
Digital Asset Management Yes 
File Sharing Yes 
Form Builder Yes 
Forums / Message Boards No 
Headless CMS No 
Knowledge Base No 
Performance Monitoring No 
Personalization / Segmentation Yes 
Reporting / Analytics Yes 
Surveys / Polls Yes 
Templates Yes 
User Management / Permissions Yes 
Version Control No 
Wiki No 
Workflow Management Yes 

Low-Code Development

AI-Assisted Development No 
Business Process Automation Yes 
Collaborative Development No 
Data Aggregation and Publishing No 
Deployment Management No 
Drag & Drop Yes 
Integrations Management Yes 
Iteration Management No 
Performance Monitoring No 
Requirements Management No 
Templates Yes 
Visual Modeling Yes 
Web / Mobile App Development Yes 
Workflow Management Yes 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates Yes 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives