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Description
Utilize a contactless solution for capturing and assessing immediate customer feedback in restrooms and various locations. A QR code linked to a question is made available through stickers, cards, posters, or stands. Customers simply scan the QR code and cast their votes effortlessly. Satisfied patrons are encouraged to share their experiences on social media for a review. Obtain AirVote QR smileys to enhance your business's engagement. Choose the specific questions to pose to your clientele. Comprehensive reports provide insights into service trends based on time or location. If you receive an alert, you have the ability to dispatch maintenance quickly. Streamline maintenance schedules effectively. Evaluate both staff performance and overall business efficiency. Engage customers directly in your operations. Anonymous feedback can reveal insights you might otherwise overlook. Boost your profitability, as feedback from AirVote may highlight a customer's need for additional services beyond their initial requests. Facilitate more positive social media reviews by directing satisfied customers to your review pages on those platforms, thereby enhancing your online reputation and visibility.
Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
API Access
Has API
No
API Access
Has API
Yes
Integrations
AccessOwl
No
Alterna CX
No
Chattermill
No
Commerce.AI
No
Grow
No
HSI Donesafe
No
HubSpot Marketing Hub
No
HubSpot Service Hub
No
Ikigai
No
Integry
No
Integrations
AccessOwl
Yes
Alterna CX
Yes
Chattermill
Yes
Commerce.AI
Yes
Grow
Yes
HSI Donesafe
Yes
HubSpot Marketing Hub
Yes
HubSpot Service Hub
Yes
Ikigai
Yes
Integry
Yes
Pricing Details
$30 per site per month
Free Trial
No
Free Version
Yes
Pricing Details
Free
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
AirVote
Founded
2019
Country
United States
Website
air-vote.com
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Product Features
Asset Tracking
Activity Tracking
No
Audit Trails
No
Barcoding / RFID
No
Checkout / Check-In
No
Depreciation Tracking
No
Disposal Tracking
No
Inventory Management
No
Location Tracking
No
QR Codes
No
Reservations
No
Service History
No
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
No
Gamification
No
Live Chat
No
Video Content
No
Polling
Data Analysis Tools
Yes
Email Distribution
No
Feedback Collection
No
Live Results Tracking
No
Multiple Question Types
No
Online Polling
No
Phone Polling
No
Presentation Tools
No
Q & A
No
SMS Polling
No
Skip Logic
No
Supports Audio / Images / Video
No
Product Features
Customer Engagement
Analytics
Yes
Churn Management
No
Communication Management
No
Community Management
No
Content Syndication
No
Feedback Collection
Yes
Gamification
No
Live Chat
No
Video Content
No
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
Yes
Screenshot / Screen Capture
No
Surveys
Yes
User Testing Tools
Yes
Video Feedback
No
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
Yes
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
SMS Survey
Alerts / Notifications
No
Analytics / Reporting
Yes
Audience Targeting
No
Campaign Management
No
Contact Management
No
Customizable Templates
Yes
Keyword Tracking
No
MMS
No
Mass Texting
No
Message Personalization
No
Scheduled Messaging
No
Survey Builder
Yes
Template Management
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
