Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AirDroid Remote Support is a comprehensive customer assistance tool tailored for teams in customer service, IT support, and Help Desk environments, enabling effective remote control and management of both attended and unattended devices. This innovative solution allows technicians and IT specialists to deliver technical support from afar, troubleshoot issues, and execute a range of tasks on Android devices without the need for on-site presence.
Key features include:
* Unattended Remote Access
* Security Policy Implementation
* Group Management Capabilities
* Black Screen Mode for Privacy
* Remote Input Method Functionality
* Voice Call and Chat Options
* Screen Sharing Abilities
* Gesture Tutorials for User Assistance
* File Transfer Capabilities
In addition to these features, AirDroid Remote Support enhances efficiency and user experience by streamlining communication and ensuring swift resolution of technical challenges.
Description
Upon powering on the device, the settings and preferences menu appears immediately, allowing for quick and convenient configuration of settings. The iMin UI is an operating system that has been extensively optimized from the Android system to cater specifically to intelligent commercial equipment, enhancing overall system performance based on interactive experiences and real-world applications. Users can activate private mode to prevent applications from operating without the system navigation bar and to block unsolicited notifications. For troubleshooting any product usage issues, the user manual serves as a valuable resource, offering straightforward and efficient solutions. Should users encounter any difficulties with the product, consulting the user manual is highly recommended for immediate assistance. Additionally, the remote control function enables technicians to offer help remotely, making it almost as convenient as hands-on operation. Furthermore, the hardware butler feature allows users to quickly grasp the status of the device at a single glance, ensuring they stay informed about its performance. This comprehensive approach ensures that users have all the necessary support at their fingertips.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
QueueBuster
No
Pricing Details
$199/seat/year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
Yes
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Sand Studio
Founded
2011
Country
Singapore
Website
www.airdroid.com
Vendor Details
Company Name
iMin Technology
Founded
2018
Country
Singapore
Website
www.imin.sg/en/os-2/
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No