Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AirDroid Remote Support is a comprehensive customer assistance tool tailored for teams in customer service, IT support, and Help Desk environments, enabling effective remote control and management of both attended and unattended devices. This innovative solution allows technicians and IT specialists to deliver technical support from afar, troubleshoot issues, and execute a range of tasks on Android devices without the need for on-site presence.
Key features include:
* Unattended Remote Access
* Security Policy Implementation
* Group Management Capabilities
* Black Screen Mode for Privacy
* Remote Input Method Functionality
* Voice Call and Chat Options
* Screen Sharing Abilities
* Gesture Tutorials for User Assistance
* File Transfer Capabilities
In addition to these features, AirDroid Remote Support enhances efficiency and user experience by streamlining communication and ensuring swift resolution of technical challenges.
Description
BlackBerry 10 operates on the QNX platform, which resembles Unix, providing support for the Qt application framework (version 4.8) and integrating an Android runtime in some of its later models to accommodate Android applications. Before the introduction of version 10.3.1, it also allowed the use of the Adobe AIR runtime. The interface is designed with touch-based interactions and gestures that enable users to navigate and control their devices without needing to use physical buttons, apart from the essential power button that turns the device on or off. Additionally, hardware keyboards are supported, including those that offer touch input capabilities. While the touchscreen serves as the primary means of interaction with BlackBerry 10, devices equipped with a physical keyboard also allow users to utilize it for input. Navigating the system can be achieved through a combination of gestures and keyboard shortcuts, enhancing the user experience. All communications, including emails, SMS/MMS messages, calls, and notifications, are conveniently organized within the BlackBerry Hub for easy access and management. This integration streamlines user interaction and keeps all relevant information in one accessible location.
API Access
Has API
No
API Access
Has API
No
Screenshots View All
No images available
Integrations
Axonius
No
BlackBerry IVY
No
DexProtector
No
Inpixon
No
PC Matic
No
Saviance Patient Intake Tablet
No
Trimble TMS
No
iHealthConnect
No
Integrations
Axonius
Yes
BlackBerry IVY
Yes
DexProtector
Yes
Inpixon
Yes
PC Matic
Yes
Saviance Patient Intake Tablet
Yes
Trimble TMS
Yes
iHealthConnect
Yes
Pricing Details
$199/seat/year
Free Trial
Yes
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
Yes
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
Sand Studio
Founded
2011
Country
Singapore
Website
www.airdroid.com
Vendor Details
Company Name
BlackBerry
Founded
1984
Country
Canada
Website
www.blackberry.com/us/en/support/devices/end-of-life
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No