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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aiello Voice Assistant (AVA) is a comprehensive AI Concierge aimed at transforming the hospitality industry. With the power of natural voice interactions, AVA enables guests to manage room devices, make service requests, and retrieve information with ease. It goes beyond being a mere assistant; it acts as a strategic tool for engagement that enhances revenue by actively showcasing hotel amenities to guests. In addition to its convenience, AVA promotes eco-friendliness by replacing traditional paper compendiums with a sustainable digital alternative. By minimizing the volume of inquiries at the front desk and seamlessly integrating with hotel management systems, AVA not only optimizes operational efficiency but also ensures a smooth and contemporary experience for travelers around the globe. This innovative approach aligns with modern expectations while prioritizing environmental responsibility.

Description

Viqal's Virtual Concierge for hotels automates guest communication from pre-arrival to post-departure. Save valuable time for staff and earn more revenue per booking. Key features include: • Natural conversations: Leveraging advanced AI technology, Viqal's Virtual Concierge engages guests in natural, lifelike conversations. • Welcome Messaging: Automated greetings and booking confirmations via WhatsApp as soon as a new booking is registered. • Room Upgrades: Automatic processing of upgrade requests. • Guest Inquiries: Automated handling of pre-arrival and in-stay questions. • Feedback Gathering: Streamlined post-departure feedback collection directly through WhatsApp, fully automatic. • Staff forwarding: Forward more complex guest inquiries to staff. • Amenities: See all amenities with visualization, general info and reservations. • Booking Changes: Reservation modifications automatically amended and inserted in PMS directly from the natural chat with a guest. • Early online check-in: Streamlining the arrival process, Viqal offers guests the convenience of early online check-in.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Clock PMS+ No 
Cloudbeds No 
Host PMS No 
Mews No 
Oracle Hospitality Suite8 No 
Stayntouch PMS No 
WhatsApp No 
apaleo No 

Integrations

Clock PMS+ Yes 
Cloudbeds Yes 
Host PMS Yes 
Mews Yes 
Oracle Hospitality Suite8 Yes 
Stayntouch PMS Yes 
WhatsApp Yes 
apaleo Yes 

Pricing Details

Pricing varies
Free Trial Yes 
Free Version No 

Pricing Details

€2.99 per room/month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aiello

Founded

2018

Country

Taiwan

Website

aiello.ai/

Vendor Details

Company Name

Viqal

Founded

2020

Country

Netherlands

Website

www.viqal.com

Product Features

Product Features

Chatbot

Call to Action Yes 
Context and Coherence Yes 
Human Takeover Yes 
Inline Media / Videos Yes 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction Yes 
Ready-made Templates Yes 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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