Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
We offer cloud-based business management solutions designed to enhance the efficiency and effectiveness of your operations as your business grows. With affordable internet access, entrepreneurs can take advantage of these solutions without breaking the bank. Instead of investing heavily in enterprise software, hardware, and technical staff, small, micro, and mini businesses can benefit from cost-effective cloud-based IT solutions that charge on a per-user basis. There’s no need to pay for features that may not be relevant to you right now; you only pay for what you actually use to run your business. When your team is ready, you can easily upgrade to more features in the future. Our management information system (MIS) reports provide valuable insights that support informed decision-making through thorough data analysis. With our analytical tools and reports, you can consistently make informed choices, and you can access your data with just a click at any time, ensuring you have the information you need at your fingertips. This flexibility allows you to adapt your business strategy as necessary, making it easier to respond to changing market conditions.
Description
Focus Telecom provides a cloud-based solution designed to streamline communication pathways between clients and business operators across various sectors. This platform can be accessed conveniently through a web browser without the need for additional specialized hardware. Additionally, Focus Telecom boasts a comprehensive suite of features tailored for both inbound and outbound call centers, including sophisticated IVRs, call recording capabilities, integration with Customer Relationship Management (CRM) systems, remote agent oversight, and support for multiple communication channels, among a host of other functionalities. Their user-friendly interface makes it easy for businesses to enhance their communication strategies efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
Magento
No
Manago AI
No
Microsoft Dynamics 365
No
Salesforce
No
Shopify
No
Sugar Sell
No
Integrations
Magento
Yes
Manago AI
Yes
Microsoft Dynamics 365
Yes
Salesforce
Yes
Shopify
Yes
Sugar Sell
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
Yes
Pricing Details
$15.00/month/user
Starting price $15.00/month/user
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
ACS
Country
India
Website
www.ahimsacloud.com
Vendor Details
Company Name
Focus Telecom
Founded
2008
Country
Poland
Website
www.focustelecom.pl/en
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
Sales Enablement
Collaboration
No
Contact Management
Yes
Content Management
No
Document Management
Yes
Goals / Quota Management
No
Lead Management
Yes
Meeting Management
Yes
Performance Management
Yes
Presentation Management
No
Proposal Management
Yes
Territory Management
No
Training Management
No
Product Features
Call Center
Blended Call Center
Yes
Call Logging
Yes
Call Recording
Yes
Call Scripting
Yes
Campaign Management
No
Database
No
Escalation Management
Yes
IVR / Voice Recognition
Yes
Inbound Call Center
Yes
Manual Dialer
Yes
Outbound Call Center
Yes
Predictive Dialer
Yes
Progressive Dialer
Yes
Queue Management
Yes
Real-time Chat
Yes
Reporting/Analytics
Yes
Call Tracking
CRM
Yes
Call Log
No
Call Recording
Yes
Call Routing
Yes
Caller Identification
Yes
Campaign Management
Yes
Conversion Tracking
No
IVR / Voice Recognition
Yes
Keyword Tracking
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Sales Enablement
Collaboration
No
Contact Management
Yes
Content Management
No
Document Management
Yes
Goals / Quota Management
Yes
Lead Management
Yes
Meeting Management
No
Performance Management
No
Presentation Management
No
Proposal Management
No
Territory Management
No
Training Management
No