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Description

The Agile Task Board for SharePoint and Office 365 provides a comprehensive view of your team's tasks and project activities. It allows you to monitor the current status of tasks and share that information with all members involved in the project. As discussions progress, you can easily update team tasks to reflect any changes. This tool is adaptable to fit your specific agile process model, ensuring that all project elements are aligned with your workflow. Each task is represented as a card on the board, which can be customized with various status columns, swimlanes, and color-coded markers for better organization. You can seamlessly integrate and personalize multiple Task Boards on any SharePoint page within your team or project portal. Additionally, vital details such as task titles, assigned personnel, statuses, and relevant tags can be modified directly on each card, facilitating effective project management. This functionality not only enhances visibility but also streamlines communication among team members.

Description

The best and most comprehensive IT Help Desk available on SharePoint, Office 365 and Teams. Organizations around the globe use it! You can quickly resolve hardware and software problems with minimal downtime, keeping your staff focused on their jobs. IT support teams can become more efficient and provide better service to customers and employees with the right tools and features. Use Office 365, Teams, and SharePoint platforms to track IT-related requests and manage queues efficiently. Reduce downtime and improve end-user satisfaction by quickly resolving tickets. Your operational costs can be reduced while your staff remains productive and focused on their job.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
NITRO Studio No 

Integrations

Microsoft 365 Yes 
Microsoft SharePoint Yes 
Microsoft Teams Yes 
NITRO Studio Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Contact Us
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Agile-IS

Founded

2011

Country

Germany

Website

www.agile-is.de

Vendor Details

Company Name

Crow Canyon Software

Founded

1999

Country

United States

Website

www.crowcanyon.com/sharepoint-applications/it-help-desk/

Product Features

Agile Project Management Tools

Backlog Management Yes 
Feedback Management No 
Gantt/Timeline View No 
Kanban Board Yes 
Prioritization Yes 
Request Management No 
Resource Management No 
Retrospectives Management Yes 
Status Tracking No 
Supports Scrum Yes 
Team Management Yes 
Template Management No 
Workflow Management No 

Kanban

Collaboration Tools Yes 
Dependency Tracking No 
KPI Monitoring No 
Milestone Tracking No 
Multi-Board Yes 
Prioritization Yes 
Project Planning Yes 
Roadmapping No 
Supports Scrum Yes 
Task Management Yes 
Time Tracking No 

Scrum

Backlog Management Yes 
Collaboration Board Yes 
Daily Reports Yes 
Iteration Management Yes 
KPI Monitoring No 
Milestone Tracking No 
Prioritization Yes 
Progress Tracking Yes 
Release Planning Yes 
Roadmapping No 
Sprint Planning Yes 
Task Management Yes 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing Yes 
Community Forums Yes 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management Yes 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management Yes 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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