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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

Description

eesel is an AI automation platform that allows businesses to deploy intelligent AI teammates directly within the tools and systems their teams already use. The platform integrates with popular workplace applications including Zendesk, Slack, Salesforce, HubSpot, Shopify, Freshdesk, Notion, Google Drive, Intercom, and Confluence. Once connected, eesel learns from company knowledge bases, support histories, documentation, and business processes to provide context-aware assistance. Organizations can use AI agents to automate customer support, answer internal employee questions, generate content, process e-commerce inquiries, and manage operational workflows. The platform allows businesses to coach and customize agents so they follow specific communication styles, escalation procedures, and company policies. Helpdesk agents can respond to tickets and triage issues, while content-focused agents can research and draft blog posts and marketing materials. E-commerce agents assist customers with product recommendations, inventory questions, and order-related requests. By working directly within existing business applications, eesel minimizes disruption while expanding automation capabilities. The platform helps companies reduce manual workloads, improve service quality, and scale support operations more effectively.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Slack Yes 
11x Yes 
ClickLearn Yes 
CollectXpert Yes 
Confluence No 
DDS Yes 
Model Context Protocol (MCP) Yes 
Notion No 
OpenAI No 
OpenFundraise Yes 
Oracle Cloud Infrastructure No 
Outdoo AI Yes 
Propel Yes 
RenderDraw Journeys Yes 
Salesforce AgentExchange Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Service Yes 
Salesforce Marketing Cloud Account Engagement Yes 
Zendesk No 

Integrations

Salesforce Yes 
Slack Yes 
11x No 
ClickLearn No 
CollectXpert No 
Confluence Yes 
DDS No 
Model Context Protocol (MCP) No 
Notion Yes 
OpenAI Yes 
OpenFundraise No 
Oracle Cloud Infrastructure Yes 
Outdoo AI No 
Propel No 
RenderDraw Journeys No 
Salesforce AgentExchange No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Service No 
Salesforce Marketing Cloud Account Engagement No 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$100/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Vendor Details

Company Name

eesel.ai

Founded

2020

Country

Australia

Website

www.eesel.ai/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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