Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

Description

Introducing a revolutionary AI solution that enhances customer service ticket handling far beyond the capabilities of traditional agents. Transform your retail experience with Tymely, which seamlessly integrates with your existing systems and employs Generative AI to autonomously manage intricate customer service requests via email and chat, including processing refunds and exchanges or applying discounts, just as human agents would. Every AI-generated response is thoroughly verified in real-time by Tymely’s team of experts, ensuring an accuracy that surpasses human performance, all while maintaining the cost-effectiveness and speed of AI available around the clock. Our team of native English-speaking customer service professionals not only validate each response but also infuse a personal touch, delivering the compassionate and high-quality support that your customers desire. Delight your customers with prompt, 24/7 service, and benefit from an impressive average First Resolution Time of just 20 minutes. This innovative approach represents a significant leap forward in customer service efficiency and satisfaction.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
AfterShip No 
Agentforce Vibes Yes 
Aurascape Yes 
CollectXpert Yes 
Happy Returns No 
Magento No 
Manhattan SCALE No 
OpenFundraise Yes 
Oracle Service No 
Outdoo AI Yes 
SalesWings Yes 
Salesforce AgentExchange Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Health Yes 
Salesforce Agentforce Life Sciences Yes 
Salesforce Agentforce Net Zero Yes 
SearchUnify Yes 
Shopify No 
Zendesk No 

Integrations

Salesforce Yes 
AfterShip Yes 
Agentforce Vibes No 
Aurascape No 
CollectXpert No 
Happy Returns Yes 
Magento Yes 
Manhattan SCALE Yes 
OpenFundraise No 
Oracle Service Yes 
Outdoo AI No 
SalesWings No 
Salesforce AgentExchange No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Health No 
Salesforce Agentforce Life Sciences No 
Salesforce Agentforce Net Zero No 
SearchUnify No 
Shopify Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$1.50 / resolution
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Vendor Details

Company Name

Tymely

Founded

2020

Country

United States

Website

www.tymely.ai/

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Product Features

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Alternatives

Lyzr Reviews

Lyzr

Lyzr AI

Alternatives

Supbotive Reviews

Supbotive

Absoluit
Jenny Reviews

Jenny

GetJenny
Adapt Reviews

Adapt

Adapt.com
Fin Reviews

Fin

Intercom