Average Ratings 1 Rating

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Average Ratings 0 Ratings

Total
ease
features
design
support

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Description

Collaborating with Agents enhances customer success for businesses. You can create and tailor autonomous AI agents to provide round-the-clock assistance to both your staff and clientele. An Agentforce Agent functions as a proactive application, delivering specialized, always-available support for employees or customers, and is armed with the essential knowledge to perform tasks relevant to their designated roles. Agentforce Service Agents autonomously interact with customers through various channels at any time, utilizing natural language for communication. They swiftly and accurately resolve inquiries, as their responses are based on reliable data. You can set up your Service Agent in mere minutes with pre-existing templates or customize it rapidly using low-code solutions. Additionally, you can establish clear security protocols and determine when to escalate issues to human representatives seamlessly. Meanwhile, Agentforce SDRs automatically respond to inquiries about products, manage tasks, and schedule meetings for sales teams. They operate with precision, ensuring that their answers are firmly rooted in your business’s data, thereby enhancing operational efficiency. This innovative approach not only streamlines processes but also empowers employees to focus on more complex tasks that require human insight.

Description

Lumivar is an innovative platform powered by artificial intelligence, specifically designed for the automotive sector, featuring smart agents that handle incoming calls, deliver immediate answers, and assist customers in ordering parts or booking services at any time of day. These intelligent agents streamline routine operations, guaranteeing that customers receive timely and precise information without enduring long hold times. Among its main offerings are round-the-clock call management, live inventory assessments, synchronization with customer relationship management systems, and intelligent call routing that ensures intricate issues are directed to the right personnel. Furthermore, Lumivar's agents are capable of autonomously scheduling service appointments for tasks such as oil changes or tire rotations, confirming parts availability during the conversation, and dispatching automated reminders to decrease the likelihood of no-shows. By effectively managing inquiries through all communication channels, Lumivar enables automotive businesses to improve customer satisfaction, reduce potential losses, and concentrate on their growth and innovation strategies while fostering a more efficient operational environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Salesforce Yes 
Agentforce Vibes Yes 
CollectXpert Yes 
Gearset Yes 
Gmail No 
Google Calendar No 
Google Workspace No 
Intercom No 
LaunchBrightly Yes 
Microsoft Outlook No 
Model Context Protocol (MCP) Yes 
SalesWings Yes 
Salesforce AgentExchange Yes 
Salesforce Agentforce 360 Platform Yes 
Salesforce Agentforce Commerce Yes 
Salesforce Agentforce Marketing Yes 
Salesforce Agentforce Net Zero Yes 
Slack Yes 
Twilio No 
Zendesk No 

Integrations

Salesforce Yes 
Agentforce Vibes No 
CollectXpert No 
Gearset No 
Gmail Yes 
Google Calendar Yes 
Google Workspace Yes 
Intercom Yes 
LaunchBrightly No 
Microsoft Outlook Yes 
Model Context Protocol (MCP) No 
SalesWings No 
Salesforce AgentExchange No 
Salesforce Agentforce 360 Platform No 
Salesforce Agentforce Commerce No 
Salesforce Agentforce Marketing No 
Salesforce Agentforce Net Zero No 
Slack No 
Twilio Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Salesforce

Founded

1999

Country

United States

Website

www.salesforce.com/agentforce/

Vendor Details

Company Name

Lumivar

Country

Germany

Website

www.lumivar.com

Product Features

Customer Success

Account Alerts No 
Account Management No 
Communication Management No 
Customer Engagement No 
Customer Lifecycle Management No 
Health Score No 
Onboarding No 
Revenue Management No 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

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