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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

In a landscape where software applications increasingly favor generic solutions that offer limited customization through drag-and-drop features, Agentek stands out by taking a different approach. For nearly twenty years, Agentek has been dedicated to crafting the most customizable, robust, flexible, and scalable field service solutions available today. Their user-friendly solutions are designed with intuitive interfaces that align seamlessly with your specific workflows and processes. By providing real-time insights into the status of field workers and ongoing jobs, they ensure customer satisfaction during service interactions, while also allowing for swift modifications in response to evolving business requirements. Additionally, Agentek excels at integrating various applications—be they thick, thin, or legacy systems—allowing businesses to enjoy the advantages of true integration without the hefty costs associated with overhauling or reconstructing existing systems in intricate environments. Ultimately, Agentek’s commitment to customization and integration empowers organizations to optimize their field service operations effectively.

Description

Effortlessly manage the entire range of field service business tasks, including customer communications, asset tracking, order processing, invoicing, and reporting with Service Pro, an enterprise application designed to streamline field service management. Given the current challenges of declining profit margins and fierce competition for clients, enhancing the efficiency of your service department in tracking field resources has become increasingly vital. Service Pro boasts robust features such as Dispatching, Contracts, Appointments, and Work Orders, which can significantly elevate your field service performance. With decades of experience in service management software and a client base spanning numerous industries, we have incorporated extensive service functionalities into Service Pro®. We encourage you to explore our software and see how it can benefit your organization. As a cloud-based solution, Service Pro allows for quicker and more straightforward daily management of your service operations, eliminating the complexities associated with traditional on-premises IT systems, thereby enabling your team to focus on delivering exceptional service to your customers.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Dragon Metrics No 
NetSuite No 

Integrations

Dragon Metrics Yes 
NetSuite Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Agentek

Website

agentek.com

Vendor Details

Company Name

MSI Data

Founded

1989

Country

United States

Website

www.msidata.com/service-pro-software

Product Features

Field Service Management

Billing & Invoicing No 
Contact Database No 
Contract Management No 
Customer Database No 
Dispatch Management No 
Electronic Signature No 
Inventory Management No 
Mobile Access No 
Payment Collection in the Field No 
Quotes / Estimates No 
Routing No 
Scheduling No 
Service History Tracking No 
Time Clock No 
Work Order Management No 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

Product Features

Field Service Management

Billing & Invoicing Yes 
Contact Database Yes 
Contract Management Yes 
Customer Database Yes 
Dispatch Management Yes 
Electronic Signature Yes 
Inventory Management Yes 
Mobile Access Yes 
Payment Collection in the Field Yes 
Quotes / Estimates Yes 
Routing No 
Scheduling Yes 
Service History Tracking Yes 
Time Clock Yes 
Work Order Management Yes 

Service Dispatch

Billing & Invoicing Yes 
Call Center Management Yes 
Contract Management Yes 
Customer Database Yes 
Inventory Control Yes 
Job Management No 
Job Tracking Yes 
Mobile Access Yes 
Routing No 
Scheduling Yes 
Self Service Portal Yes 
Service History Tracking Yes 
Technician Management Yes 
Work Order Management Yes 

Tradesman Job Management

Contract Management No 
Customer Database No 
Dispatch Management No 
For Builders No 
For Electricians No 
For Field Service Businesses No 
For HVAC No 
For Plumbers No 
For Roofers No 
Invoicing No 
Job Tracking No 
Payments No 
Quoting No 
Reporting No 
Scheduling No 
Time Tracking No 

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