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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

AgentFlow is an innovative AI platform designed to streamline workflows specifically for the finance and insurance sectors. Within this platform, there are various modular AI agents, including Document AI, Decision AI, and Report AI, each focusing on key phases of regulated processes such as triage, diligence, decision-making, and reporting. AgentFlow effectively integrates multiple AI agents alongside human supervisors and external systems, facilitating a significant transformation in workflow management. With self-learning functionalities, these AI agents continuously enhance their performance based on input from subject matter experts and ensure transparency through explainability features that clarify the rationale behind AI-generated decisions. Every action taken and output produced is fully traceable, guaranteeing adherence to the rigorous compliance requirements of regulated industries. The primary objective of AgentFlow is to encapsulate and formalize implicit internal knowledge, thus reliably enhancing high-leverage workflows while safeguarding the expertise that spans across different generations of talent. This focus on knowledge preservation not only optimizes operational efficiency but also fosters a culture of continuous improvement and adaptability within organizations.

Description

ObserveCTI™ streamlines the management process by equipping your organization with a quality assurance solution that delivers selective and intelligent voice and data recordings without requiring a specialized voice logger. All recordings are organized and preserved for future access directly from your computer, a remote site, the internet, or any touchtone phone. Supervisors can monitor multiple locations from their computer, enabling them to manage audits from a centralized point within the organization. Additionally, ObserveCTI™ empowers contact center supervisors to conduct evaluations of agents through a fully integrated auditing feature. Agents are assessed and rated according to criteria tailored to your business's needs. With just a click, supervisors can listen to and analyze recorded calls and screens at the same time. After completing the session, supervisors can leave feedback, save the audit, or send it to the agent or management for further evaluation, ensuring a comprehensive review process. This efficient system enhances accountability and improves the overall quality of service.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

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Screenshots View All

Integrations

No details available.

Integrations

No details available.

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Multimodal

Founded

2023

Country

United States

Website

www.multimodal.dev/

Vendor Details

Company Name

Cacti

Website

www.cacticom.com

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

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