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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.

Description

Avanta is a B2B commerce platform that prioritizes ERP integration for manufacturers, industrial firms, and wholesalers. This innovative platform is tailored to address intricate B2B workflows, seamlessly linking digital sales, service, and after-sales operations directly to the ERP system. Differentiating itself from standard e-commerce platforms, avanta comes equipped with a robust suite of B2B functionalities right from the start, enabling businesses to enhance critical sales and customer support processes without the need for extensive customization. Furthermore, it is an open-source solution that can be implemented as SaaS, in the cloud, or on-premises. Primarily catering to mid-market and enterprise-level companies, avanta is especially beneficial in sectors like mechanical engineering, plant engineering, tooling, chemicals, industrial components, and packaging. The platform boasts a wide array of features, including B2B online shops, customer and service portals, PunchOut integrations (OCI / cXML), spare parts solutions, mobile applications, IoT automation, as well as integrated AI capabilities and bots, making it a comprehensive choice for businesses aiming to streamline their operations. Overall, avanta provides a holistic approach to B2B commerce, enabling companies to thrive in an increasingly digital marketplace.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Akeneo PIM No 
Contentserv No 
HubSpot CRM No 
Informatica Data as a Service No 
Lobster_data No 
Microsoft Dynamics 365 Business Central No 
Oracle API Management No 
Pimcore No 
Proalpha No 
SAP Business One No 
SAP CRM No 
SAP ERP No 
SAP S/4HANA No 
Salesforce No 
abas ERP No 

Integrations

Akeneo PIM Yes 
Contentserv Yes 
HubSpot CRM Yes 
Informatica Data as a Service Yes 
Lobster_data Yes 
Microsoft Dynamics 365 Business Central Yes 
Oracle API Management Yes 
Pimcore Yes 
Proalpha Yes 
SAP Business One Yes 
SAP CRM Yes 
SAP ERP Yes 
SAP S/4HANA Yes 
Salesforce Yes 
abas ERP Yes 

Pricing Details

$58.94 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

€990/month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Aftersale

Website

aftersale.one/

Vendor Details

Company Name

ECOPLAN E-Commerce GmbH

Founded

1993

Country

Germany

Website

www.ecoplan.com

Product Features

Product Features

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