Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.
Description
Avanta is a B2B commerce platform that prioritizes ERP integration for manufacturers, industrial firms, and wholesalers.
This innovative platform is tailored to address intricate B2B workflows, seamlessly linking digital sales, service, and after-sales operations directly to the ERP system.
Differentiating itself from standard e-commerce platforms, avanta comes equipped with a robust suite of B2B functionalities right from the start, enabling businesses to enhance critical sales and customer support processes without the need for extensive customization.
Furthermore, it is an open-source solution that can be implemented as SaaS, in the cloud, or on-premises.
Primarily catering to mid-market and enterprise-level companies, avanta is especially beneficial in sectors like mechanical engineering, plant engineering, tooling, chemicals, industrial components, and packaging.
The platform boasts a wide array of features, including B2B online shops, customer and service portals, PunchOut integrations (OCI / cXML), spare parts solutions, mobile applications, IoT automation, as well as integrated AI capabilities and bots, making it a comprehensive choice for businesses aiming to streamline their operations.
Overall, avanta provides a holistic approach to B2B commerce, enabling companies to thrive in an increasingly digital marketplace.
API Access
Has API
No
API Access
Has API
No
Integrations
Akeneo PIM
No
Contentserv
No
HubSpot CRM
No
Informatica Data as a Service
No
Lobster_data
No
Microsoft Dynamics 365 Business Central
No
Oracle API Management
No
Pimcore
No
Proalpha
No
SAP Business One
No
Integrations
Akeneo PIM
Yes
Contentserv
Yes
HubSpot CRM
Yes
Informatica Data as a Service
Yes
Lobster_data
Yes
Microsoft Dynamics 365 Business Central
Yes
Oracle API Management
Yes
Pimcore
Yes
Proalpha
Yes
SAP Business One
Yes
Pricing Details
$58.94 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
€990/month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Aftersale
Website
aftersale.one/
Vendor Details
Company Name
ECOPLAN E-Commerce GmbH
Founded
1993
Country
Germany
Website
www.ecoplan.com