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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.

Description

Elevate your business operations with a comprehensive Windows-based solution designed to streamline job and customer management, monitor your team's time and materials, and analyze your business outcomes. Bid farewell to cluttered sticky notes, as our software efficiently handles input, tracking, messaging, and processing for every incoming call, seamlessly transforming it into a scheduled job. You can easily manage customer relationships, keep tabs on ongoing jobs, and access both job statuses and customer history. The customized map of your service area allows you to visualize the geographic locations and timing for each job, with technician routes displayed in a clear, color-coded manner. Additionally, our planner view, resembling a calendar, offers an intuitive overview of your technicians' daily schedules. You can also oversee your preferred inventory levels, monitor stocked parts, and manage unique items, ensuring that special order parts are readily available for specific jobs, ultimately enhancing your operational efficiency.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ServiceBench No 

Integrations

ServiceBench Yes 

Pricing Details

$58.94 per month
Free Trial Yes 
Free Version Yes 

Pricing Details

$150 per month
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Aftersale

Website

aftersale.one/

Vendor Details

Company Name

Rossware

Country

United States

Website

www.rossware.com

Product Features

Product Features

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