Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
AfterSale is an all-encompassing CRM tool tailored for field service operations, aimed at optimizing the oversight of Annual Maintenance Contracts (AMCs), technicians, and spare components. It includes functionalities such as live tracking of service requests, effective scheduling and assignment of technicians, and streamlined inventory management for spare parts. The platform's primary goal is to boost operational efficiency and elevate customer satisfaction by equipping teams with tools that foster smooth collaboration between field service personnel and back-office staff. By consolidating service-related information, AfterSale allows organizations to assess performance indicators, guarantee timely service provision, and keep precise records of customer interactions and equipment maintenance histories. Additionally, it enables users to monitor contract specifics, renewal timelines, and service records to ensure prompt support and enhance customer satisfaction. Furthermore, AfterSale CRM empowers users to manage their inventory of spare parts with great efficiency, ensuring that resources are always available when needed. This comprehensive approach helps businesses maintain a competitive edge in the market.
Description
EquipmentCloud®, the digital transformation solution for mid-sized machine and equipment makers, is agile and focuses on after-sales service. It allows you optimize your processes, increase customer loyalty, and enable new data based business models all in one place.
You can digitalize your use cases and scale them up step-by-step with configurable, easy to use modules. You can save money and time by having all your information in a single place. Set the foundation for a digital transformation that transforms your service and after sales from a cost centre to a profit centre and takes your business to the next level of service.
API Access
Has API
No
API Access
Has API
Yes
Integrations
Microsoft Entra ID
No
OpenScape Session Border Controller
No
Oracle APEX
No
Quanos SIS.one
No
Integrations
Microsoft Entra ID
Yes
OpenScape Session Border Controller
Yes
Oracle APEX
Yes
Quanos SIS.one
Yes
Pricing Details
$58.94 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
€79/month/machine
Price per connected machine
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Aftersale
Website
aftersale.one/
Vendor Details
Company Name
Kontron AIS
Founded
1990
Country
Germany
Website
equipmentcloud.io
Product Features
Product Features
Equipment Maintenance
Customer Database
Yes
Dispatch Management
No
Equipment Tracking
No
Inventory Control
No
Job Management
No
Maintenance Scheduling
Yes
Warranty Tracking
No
Work Order Management
Yes
IoT
Application Development
No
Big Data Analytics
No
Configuration Management
Yes
Connectivity Management
No
Data Collection
No
Data Management
Yes
Device Management
Yes
Performance Management
Yes
Prototyping
No
Visualization
Yes