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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Aftercare is an innovative survey platform powered by AI that redefines conventional questionnaires into engaging conversations, allowing for more profound insights through smart follow-up inquiries. With its user-friendly workflow builder, individuals can craft surveys featuring branching logic, personalizing the respondent experience via a straightforward drag-and-drop interface for enhanced clarity. The platform efficiently summarizes and organizes open-ended responses automatically, making it easier to spot trends without the need for tedious manual sorting. By presenting a cohesive overview of subjects and follow-up inquiries, Aftercare allows users to conveniently access in-depth information about respondents. This streamlined approach negates the hassle of navigating through spreadsheets, as Aftercare takes charge of data management and analysis. Users have the flexibility to direct the AI by providing specific follow-up questions or broader guidance, with Aftercare adjusting in real-time based on the responses received. Additionally, the platform fosters collaboration by providing free workspaces, enhancing the overall user experience. Overall, Aftercare stands out as a comprehensive solution for organizations looking to elevate their survey methodologies.

Description

Typically, conventional satisfaction surveys garner a response rate of only 3% to 5% from customers. However, our users generally experience a much higher engagement, with response rates ranging from 40% to 60%. This impressive performance can be attributed to our strategic follow-up methods and a survey design that is both highly efficient and user-friendly. We take care of the optimization process for you, ensuring that gathering feedback is seamless. Additionally, our automatically generated reports allow you to explore your data thoroughly. You can analyze customer satisfaction based on various factors, such as the products they purchased, the timing of their first purchase (like during the holiday season or Black Friday), the total number of orders they’ve made, and their geographical location. The Net Promoter Score, a key indicator of customer loyalty introduced in the Harvard Business Review in 2003, has gained traction and is now utilized by over two-thirds of Fortune 1000 companies. By simply uploading your customer emails or setting up automated survey schedules, you can track the NPS of different customer segments over time. Furthermore, leverage your insights by integrating with over 1,000 applications available on Customer.guru, expanding the possibilities for customer engagement and satisfaction analysis. This comprehensive approach to feedback not only enhances customer relationships but also drives business growth.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Easyflow No 
Integry No 
Lightspeed DMS Yes 
Wufoo No 
Zapier No 

Integrations

Easyflow Yes 
Integry Yes 
Lightspeed DMS No 
Wufoo Yes 
Zapier Yes 

Pricing Details

$25 per month
Free Trial No 
Free Version Yes 

Pricing Details

$10.00/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Aftercare

Founded

2024

Country

United States

Website

www.getaftercare.com

Vendor Details

Company Name

Customer.guru

Founded

2016

Country

Czech Republic

Website

customer.guru

Product Features

Survey

Custom Survey URLs No 
Data Analysis Tools No 
Email Marketing No 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Product Features

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey No 
Offline Response Collection No 
Paper Survey No 
Question Branching No 
Question Library No 
Site Intercept Survey No 
Skip Logic No 
Supports Audio / Images / Video No 

Alternatives

Alternatives