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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

After Hours Line is designed to assist home service businesses in retaining emergency jobs that may otherwise be lost after traditional working hours. Specifically tailored for industries such as plumbing, HVAC, electrical work, restoration services, locksmithing, garage door repair, and other trades, AfterHoursLine offers round-the-clock call answering, evaluates emergency situations, and directs urgent calls to available technicians, ensuring that critical customer needs are addressed promptly while non-urgent inquiries are documented for later action. Rather than allowing calls during the late evening, weekends, or holidays to go unanswered or land in voicemail, AfterHoursLine professionally engages with callers, gathers essential information, determines the nature of the emergency, and connects urgent cases with the appropriate on-call personnel. This approach enables home service companies to secure more opportunities, maintain their professional image, minimize disruptive technician calls, and enhance the overall customer experience without the need for a dedicated overnight office team. By utilizing AfterHoursLine, businesses can ensure they never miss an urgent call again, ultimately leading to increased customer satisfaction and loyalty.

Description

OfficeWatch Call Reporting, a powerful telemanagement tool for enterprises, simplifies the management of the communication network and increases visibility. The dashboard features include tabs that list the most expensive, frequent dialed and highest-cost calls. This allows users to see a quick overview of all activity within their organization. Automatic notifications via email, screen popup and text to key personnel are a great way to reduce liability when an emergency call is placed. You can quickly distinguish misdials from true emergencies. Users can customize the dashboards and configuration settings to make the system work for them. The interface is intuitive and easy to use. OfficeWatch Call Reporting features a flexible reporting engine that allows users to schedule reports automatically without interrupting telecom administrators.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

Avaya Aura No 
Avaya IP Office No 
Cisco 5000 Series No 
MiCloud Connect No 
MiContact Center Business No 
MiVoice Business No 
NEC UNIVERGE No 

Integrations

Avaya Aura Yes 
Avaya IP Office Yes 
Cisco 5000 Series Yes 
MiCloud Connect Yes 
MiContact Center Business Yes 
MiVoice Business Yes 
NEC UNIVERGE Yes 

Pricing Details

$300/month
Free Trial No 
Free Version No 

Pricing Details

$1
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

After Hours Line

Founded

2025

Country

United States

Website

afterhoursline.com

Vendor Details

Company Name

Metropolis Technologies

Founded

1993

Country

United States

Website

www.metropolis.com

Product Features

Product Features

Telecom Expense Management

Billing for Data No 
Billing for Voice Yes 
Call Monitoring Yes 
Chargeback Tracking Yes 
Contract Negotiation No 
Fixed Line Compatibility Yes 
Internal Cost Allocation Yes 
Mobile Line Compatibility Yes 
Usage Reporting Yes 

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