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Description

Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.

Description

Symmetry Business Intelligence offers essential insights by analyzing data to pinpoint employees, contractors, and other individuals who may represent significant risks to the organization. The access history and behavioral patterns of each individual are scrutinized, leading to the assignment and periodic updating of a risk score. Any unusual activities are flagged, aiding in the identification of potential threats, enhancing access control, and reducing the chances of data breaches. By recognizing behaviors that could indicate risk, organizations can detect threats sooner, which helps to mitigate risks and lower the potential expenses related to incidents. Real-time dashboards present a visual overview of the movements and trends of personnel, allowing users to quickly see a summary of those with the highest risk ratings as well as detailed activity logs for every hour throughout the week. As risk scores fluctuate, they offer early warnings of emerging threats, and these scores are calculated based on factors such as the reader's location, the time of day, and the access patterns of the user. This comprehensive approach not only enhances security but also fosters a proactive stance in managing organizational risk.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Symmetry Incident Management No 
exacqVision No 

Integrations

Symmetry Incident Management Yes 
exacqVision Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Afiniti

Founded

2005

Country

United States

Website

afiniti.com

Vendor Details

Company Name

AMAG Technology

Country

United States

Website

www.amag.com/businessintelligence

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

Product Features

Business Intelligence

Ad Hoc Reports No 
Benchmarking No 
Budgeting & Forecasting No 
Dashboard No 
Data Analysis No 
Key Performance Indicators No 
Natural Language Generation (NLG) No 
Performance Metrics No 
Predictive Analytics No 
Profitability Analysis No 
Strategic Planning No 
Trend / Problem Indicators No 
Visual Analytics No 

Alternatives

Alternatives

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