Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.
Description
IBM Z Anomaly Analytics is a sophisticated software solution designed to detect and categorize anomalies, enabling organizations to proactively address operational challenges within their environments. By leveraging historical log and metric data from IBM Z, the software constructs a model that represents typical operational behavior. This model is then utilized to assess real-time data for any deviations that indicate unusual behavior. Following this, a correlation algorithm systematically organizes and evaluates these anomalies, offering timely alerts to operational teams regarding potential issues. In the fast-paced digital landscape today, maintaining the availability of essential services and applications is crucial. For businesses operating with hybrid applications, including those on IBM Z, identifying the root causes of issues has become increasingly challenging due to factors such as escalating costs, a shortage of skilled professionals, and shifts in user behavior. By detecting anomalies in both log and metric data, organizations can proactively uncover operational issues, thereby preventing expensive incidents and ensuring smoother operations. Ultimately, this advanced analytics capability not only enhances operational efficiency but also supports better decision-making processes within enterprises.
API Access
Has API
No
API Access
Has API
No
Integrations
IBM Z
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Afiniti
Founded
2005
Country
United States
Website
afiniti.com
Vendor Details
Company Name
IBM
Founded
1911
Country
United States
Website
www.ibm.com/products/z-anomaly-analytics
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No