Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Enhance pairing through the identification of patterns. Our innovative AI empowers organizations worldwide to uncover nuanced and significant behavioral trends, allowing them to pair their workforce more effectively with clients. Afiniti Enterprise Behavioral Pairing™ identifies and anticipates interpersonal behavior patterns to ensure the best matches between customers and agents. Backed by more than 150 patents, Afiniti's technology analyzes various data sources and publicly accessible information linked to customer identities to uncover successful interaction patterns, which are then utilized in real-time to boost health outcomes, increase business profitability, and elevate customer satisfaction levels. This cutting-edge approach revolutionizes the way enterprises interact with their clients, fostering stronger relationships and driving sustained growth.
Description
Identify patterns in operational data that can forecast deterioration and potential failures long before they occur. By employing accurate failure pattern recognition, you can reduce the frequent occurrence of false positives typically associated with traditional model-based approaches. Utilizing low-touch machine learning, you can swiftly distinguish between normal and abnormal behaviors, ensuring equipment protection starts within weeks rather than extending into months. The integration of Aspen Mtell with Aspen Cloud Connect™ provides connectivity to devices that support OPC UA. This method of recognizing operational patterns not only serves as an initial defense against asset decline but also enhances existing maintenance strategies through the deployment of AI-driven agents across various sites or throughout the entire organization. By focusing on precise failure pattern recognition, the challenge of high false positive rates in model-based solutions is effectively mitigated. Moreover, the rapid identification of operational behaviors facilitates timely equipment protection, ensuring that organizations can respond proactively to potential issues as they arise.
API Access
Has API
No
API Access
Has API
No
Integrations
SAP Store
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Afiniti
Founded
2005
Country
United States
Website
afiniti.com
Vendor Details
Company Name
Aspen Technology
Founded
1981
Country
United States
Website
www.aspentech.com/en/products/apm/aspen-mtell
Product Features
Artificial Intelligence
Chatbot
No
For Healthcare
No
For Sales
No
For eCommerce
No
Image Recognition
No
Machine Learning
No
Multi-Language
No
Natural Language Processing
No
Predictive Analytics
No
Process/Workflow Automation
No
Rules-Based Automation
No
Virtual Personal Assistant (VPA)
No
Workforce Optimization (WFO)
Interaction Analytics
No
Liability Recording
No
Performance Management
No
Quality Management
No
Real-time Guidance
No
Reporting
No
Speech Analytics
No
Surveying
No
Workforce Management
No
eLearning
No
Product Features
Preventive Maintenance
Condition Monitoring
No
Inspection Management
No
Maintenance Scheduling
No
Mobile Access
No
Predictive Maintenance
No
Purchasing
No
Reminders
No
To-Do List
No
Vendor Management
No
Work Order Management
No