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support

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Description

The Affirmed Cloud Edge (ACE) solution for mobile edge computing (MEC) provides Communication Service Providers (CSPs) and Enterprises with the capability to host applications and retain data on-site, effectively reducing latency and enhancing operational efficiency. This MEC solution can be implemented at the periphery of the mobile operator's network or integrated with Cloud Edge services from platforms like AWS, Microsoft Azure, or Google Cloud. By leveraging mobile edge computing, telecom operators can develop valuable applications for both businesses and consumers alike. It enables quick air interfaces and swift session initiation for emerging low-latency services, such as immersive experiences in stadiums. Additionally, it allows for the optimization of content delivery according to user conditions and context, ensuring efficient use of bandwidth and computing resources for IoT analytics and content caching. Moreover, the solution supports high-bandwidth localized applications, including augmented and virtual reality entertainment, paving the way for innovative user experiences. As a result, this approach not only enhances the efficiency of services provided but also fosters the development of new, exciting applications in various industries.

Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

BI Book No 
Easyflow No 
Faraday No 
Google Cloud Platform Yes 
Groove No 
Junos Space Network Management Yes 
Kapiche No 
Ketch No 
KonnectzIT No 
Lyftrondata No 
Quaeris No 
Quickwork No 
Repuso No 
Salesforce Experience Cloud No 
Slack No 
StarfishETL No 
Stripe No 
VMware Cloud Yes 
sensedata No 

Integrations

BI Book Yes 
Easyflow Yes 
Faraday Yes 
Google Cloud Platform No 
Groove Yes 
Junos Space Network Management No 
Kapiche Yes 
Ketch Yes 
KonnectzIT Yes 
Lyftrondata Yes 
Quaeris Yes 
Quickwork Yes 
Repuso Yes 
Salesforce Experience Cloud Yes 
Slack Yes 
StarfishETL Yes 
Stripe Yes 
VMware Cloud No 
sensedata Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Affirmed

Country

United States

Website

www.affirmednetworks.com/products-solutions/mec-solutions/

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Product Features

Cloud Management

Access Control No 
Billing & Provisioning No 
Capacity Analytics No 
Cost Management No 
Demand Monitoring No 
Multi-Cloud Management No 
Performance Analytics No 
SLA Management No 
Supply Monitoring No 
Workflow Approval No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management Yes 
Analytics Yes 
Customer Segmentation Yes 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection Yes 
Sentiment Analysis Yes 
Survey Management Yes 
Text Analysis Yes 
Trend Analysis Yes 

Customer Feedback

Alerts / Notifications Yes 
Behavior Analytics Yes 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management Yes 
Net Promoter Score (NPS) Yes 
Screenshot / Screen Capture No 
Surveys Yes 
User Testing Tools Yes 
Video Feedback No 
Visual Feedback Tools Yes 
Voice of the Customer (VoC) Yes 
Website Feedback Yes 

Customer Satisfaction

360 Degree Feedback Yes 
Analytics Yes 
Call Reporting Yes 
Complaint Monitoring Yes 
Feedback Collection Yes 
Survey Management Yes 

NPS

SMS Survey

Alerts / Notifications No 
Analytics / Reporting Yes 
Audience Targeting No 
Campaign Management No 
Contact Management No 
Customizable Templates Yes 
Keyword Tracking No 
MMS No 
Mass Texting No 
Message Personalization No 
Scheduled Messaging No 
Survey Builder Yes 
Template Management Yes 

Survey

Custom Survey URLs Yes 
Data Analysis Tools Yes 
Email Marketing Yes 
Mobile Survey Yes 
Offline Response Collection Yes 
Paper Survey No 
Question Branching Yes 
Question Library Yes 
Site Intercept Survey Yes 
Skip Logic Yes 
Supports Audio / Images / Video Yes 

Alternatives

Alternatives

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