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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Affiniv is an innovative platform designed to enhance customer experiences by enabling businesses to gather feedback through NPS, CSAT, and general customer surveys, while utilizing AI for in-depth analysis and actionable insights that drive growth. With our solution, users can effortlessly create surveys, distribute them via various channels such as Email, WhatsApp, and Web-Embed, and then interpret the collected data on our intelligent dashboard. Companies leverage this valuable feedback to refine their current offerings, brainstorm ideas for new products, and transform dissatisfied customers into enthusiastic supporters. Affiniv stands out for its affordability and user-friendly design, complemented by personalized onboarding assistance. As a bootstrapped SaaS organization, we are dedicated to delivering a top-notch product that prioritizes exceptional customer experience for our diverse global audience, fostering lasting relationships and continuous improvement.

Description

Employees can be empowered to improve customer experience. Use an experience management platform to amplify your Voice of Customer initiatives. It converts customer feedback into real time insights and actions across the entire organization. Improve outcomes and drive action. Motivate and empower frontline staff with personalized dashboards and KPIs to encourage them to take action. Close the loop with case management to recover customers at-risk. Get immediate action through real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels and touchpoints. Unify operational and customer data into one enterprise view. Personalised event-triggered surveys allow you to engage customers right now. Focus your feedback on the most important moments of complaints management. In-depth insights and analysis. Flexible reporting dashboards provide relevant insights for each employee and business area.

API Access

Has API

API Access

Has API

Screenshots View All

No images available

Screenshots View All

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk

Integrations

HubSpot CRM
HubSpot Customer Platform
Salesforce
Shopify
Zendesk

Pricing Details

$99
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Affiniv

Founded

2021

Country

United States

Website

affiniv.com

Vendor Details

Company Name

Touchpoint Group

Founded

2001

Country

New Zealand

Website

www.touchpointgroup.com

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

NPS

Alternatives

Alternatives