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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Our software solutions for tour management are crafted specifically for a variety of entities including tour operators, DMCs, wholesalers, outfitters, DMOs, as well as rafting and kayaking businesses, lodges, campgrounds, attractions, activities, bed and breakfasts, and rental services for boats and outdoor gear. Adventure Engine streamlines your back-office functions to enhance the overall experience for your customers. This allows you to concentrate on improving your operations and marketing strategies while automating the booking and administrative processes. Our cloud-based software caters to the tourism sector and is adaptable to meet diverse business requirements. Since our inception in 2004, we have had the privilege of collaborating with numerous clients globally. This platform is dedicated to the management of online bookings, tour operations, vendor relationships, and leveraging technology to enhance business performance. Numerous lodges, hostels, hotels, ecolodges, and inns contribute to the distribution and promotion of local tours, thereby enriching the tourism experience. Embracing innovation in technology not only elevates service quality but also fosters a more engaging experience for travelers.

Description

Manage your campaigns effectively with a comprehensive CRM solution designed specifically for the tourism sector, enabling improved processes, reduced costs, and enhanced customer satisfaction. Your clients represent your future potential; hence, it's crucial to analyze and manage your interactions with them – starting from the first point of contact, through bookings, and continuing to customer feedback and repeat reservations. ISO has crafted Emerald, a CRM system uniquely tailored to the tourism industry's requirements, facilitating the entire tourism value chain from initial travel inquiries to follow-ups that encourage customers to plan their next journey. Additionally, with its modular structure, Emerald can be customized to fit any specific needs of your business. There is also iEmerald, a mobile CRM designed for your sales team, ensuring that business processes in marketing, sales, and customer service are streamlined. This approach not only fosters stronger customer loyalty but also allows for a deeper understanding of customer preferences and requirements, ultimately leading to more meaningful relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

2Subscribe
Microsoft Outlook

Integrations

2Subscribe
Microsoft Outlook

Pricing Details

$2,000 one-time payment
Free Trial
Free Version

Pricing Details

$500.00/one-time/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Adventure Engine

Founded

2002

Country

Canada

Website

adventureengine.biz

Vendor Details

Company Name

ISO Travel Solutions

Founded

1979

Country

Germany

Website

www.isotravel.com/en/solutions/customer-relationship-management

Product Features

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Tour Operator

Accommodation Booking
Activities Booking
Central Reservation System
Coach Booking
Custom Packages
Customer Management
GDS / OTA Integration
Itinerary Creation
Multi-Day Tours
Payment Processing
Price / Margin Management
Promotions Management
Quote Management
Reservations Management
Vendor Management
Website Management

Product Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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